8/10 Good
Anke P.
16 Jan 2024
Liked: Cleanliness, location
Disliked: Check-in, communication
Nice unit - Owners different story
Upon booking we were rerouted for payment to Big Fish Realty, which my credit card company viewed as fraud and blocked them. Once I sorted it out with the bank and payment went through, we were presented with a huge renters agreement of several pages: full of ‘don’t do this or you will be charged’. I understand, they may have had bad renters and they want to protect their property. However, then I was asked to provide a copy of my credit card, both sides, drivers license and a signature on a white paper. Really??? In this day and age with fraud a supposedly legit company is asking for this? They backed off when I told them NO. Back and forth emails galore. More emails before we left: we can provide extras at a cost of course, early check-in of 2 hrs for $50, late check out cost you, changing the tv input cost you etc….oh and ‘read this on your way driving….’ Too much. Security deposit was taken and we had an hour to report any damages. At this point they lost my trust and we reported just about every scratch on the wall.
The unit itself was nice and clean, no complaints. We had a nice stay, loved the location. In walking distance to Barefoot Landing and other restaurants. The building is old and they were replacing elevators in each tower, so only one elevator was working. Quite busy at times. Parking garage is right across the main entrance, very convenient but it is not a secured parking garage. We will stay again at the Beach Cove, but book direct or different owner.
Anke P.
Stayed 8 nights in Dec 2023
