the first I was there couldn't check in until after 6pm and called and sent pictures of mold and smelly water in hot tub, the fridge was not keeping the food cool enough. one guy and fixed the fridge. but no one ever came to fix anything else. I called everyday until check out and still got no response, only empty promises. Two days after my ruined vacation and still have no response. Every time I call I'll get a different promise , but no respond action! Very disappointed. The guest with the kids had to stay in a hotel because of the mold.