8/10 Good
sarah z.
22 Apr 2024
Liked: Cleanliness, check-in, location
Disliked: Listing accuracy
Good but not great
The location was perfect for us because it was only blocks from our family who live locally. The trains running multiple times per night directly behind the house might be a problem for sone but we are used to trains so again no worries there. The walk to the beach was easy and the neighborhood a very nice stroll. We loved being off the main drag. The house is a wonderful setup for families with plenty of beds, bathrooms, entertaining and eating space. The main problem was that I asked before making our reservation if the hot tub was in working order. I was told it was. Upon arriving e discovered the hot tub smelled of mold and had a slimy sediment. I immediately reached out the to the PM and was told the guy would be there to clean it the next day(the normal cleaning day). The guy didn’t come before we left the house for the day and I reached out again and was told they’d “do their best.” Saturday afternoon, the day before we were leveling I reached out again and expressed my frustration with the lack of communication, listing accuracy and follow through. I tried to be direct and respectful but the PM ghosted me, never responding. The house and location are great if you don’t mind trains but do not count on the hot tub. It has not been well maintained and is likely unsafe to use. We will visit this area again to see our family but I don’t know that I would stay here again because the price does not reflect the actual amenities and the manager did not handle this well.
sarah z.
Stayed 3 nights in Apr 2024
