2/10 Terrible
Donny F.
7 May 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
We didn't pay enough, so we got bumped to a crap property under foreclosure.
TL:DR Leslie gave our booking to another for more money and placed us in a foreclosure followed by lies and gaslighting.
Booked this luxury property 11 mo in advance. I received a new listing discount. When some of our party arrived into town, Leslie told us that the booking was flooded and she had to move us, ironically, to an actually flooded place. She said it was in the same building, then it was in the same complex, then it ended up 4 miles away. If you don't know, never except the replacement with out calling VRBO. Because I did, they have zero recourse and refuse to help.
We checked the original houses and they were occupied with guests. Leslie told me that because of the event, I couldn't get a place now for the price we paid last year and for these reasons, I am confident that she rented out the original place for much more money and left us in a barley habitable.
The place was filthy, dirty sheet, blood on pillows, no towels or soap, broken doors, broken AC (water pouring from ceiling), wouldn't sleep the same accommodations, had broken furniture, broken glass, burnt outlet, burn marks on the floor, no pots and pans, no laundry, no blinds anywhere.
Leslie said that she would fix everything, but after our continued dissatisfaction she threatened to throw my family out. She left and immediately responded to the VRBO chat with lies. She told VRBO that this was an upgrade and caused damage.
Donny F.
Stayed 4 nights in Apr 2024