2/10 Terrible
Truth M.
31 Oct 2023
Disliked: Cleanliness, check-in, communication, location, listing accuracy
DO NOT BOOK
The listing was inaccurate and lists events with family available as well as birthday parties. I had 12 people in mind who were all close family and friends. This was going to be a very lowkey event with just family and close friends. I contacted host but they never replied, however, the booking went through and I paid. All good right?
Well, Property manager claims they canceled, however they failed inform me or the company. I contacted the host to double check everything was good, and they responded DAY OF. I was told they allegedly couldn’t complete it because aid something with the host’s insurance(a problem for the host to handle and something they should check if they claim to allow events). Thankfully i was eventually helped by the customer line but not before the host INSULTED ME and YELLED at me (yelling over me and calling me names on a conference call that should NOT have happened if the host is aggressive). They were rude, unprofessional and hostile.
Don’t book because you might be SOL like I was. Host’s Customer Service is a -10/10.
Truth M.
Stayed 1 night in Oct 2023
