6/10 Okay
Stacey C.
9 Apr 2024
Liked: Cleanliness, check-in, location
Disliked: Communication
Location is Fantastic! A true ski in/out and clean…but there are negatives.
I’m a little confused on how to rate the place we stayed at. 3 things were not working and when I addressed the situation they already knew about and there was nothing they could do. 1) we are a family of 6. When you pay over 2k for 4 days I would expect to get what I read online. The washer and dryer did not work at all while we were there and they KNEW about it ahead of time. Going snowboarding every day and using the hot tub but not being able to dry any of our towels or wash our thermals mad me very upset. Apparently a part was out the week before and they did not make me aware of this. They did not offer service else where for us to do our laundry. 2). With being on vacation it is nice to have internet…no internet at all. When I called they told me it wasn’t their issue but the area around us because there are so many people. No one else had issues (we had friends nearby). 3) the downstairs toilet was working off and on. We would have to wait a few hours before we could flush it. All these issues for the money we paid we weren’t happy at all. Laundry is the number one thing I look for when booking. It is a MUST with having 4 children. The fact they knew about a part not working and not letting us know was not right. It would have been nice to get some money back for the inconveniences. The kids were upset because there was no internet and couldn’t watch movies. My husband and I were upset because they weren’t happy. Little things like that made it not as enjoyable.
Stacey C.
Stayed 4 nights in Mar 2024