2/10 Terrible
Karen F.
19 Aug 2024
Liked: Check-in, location
Disliked: Cleanliness
Great Location But Poor Experience - Subfloors & Grill
The location was a very short 3 minute walk to the beach. Very quiet neighborhood. Layout was as described. No real outdoor space by the pool. Flooring had gaps in it from improper install. There was a soft spot on the floor in one of the three bathrooms. We decided not to use it & use the bathroom downstairs. Then realized the bathroom floor downstairs was even softer than the upstairs bathroom & had a hole where you could see daylight. Then we tried to use the grill to cook dinner. It had a rotting piece of meat left on it & had maggots growing in it. Needless to say, we refused to use the deck area or grill.
When we met with the rental company owners, they were less than accommodating & dismissed my concerns about breaking the flooring or falling through the floor. To be told "You're not going to fall through the floor" is not a proper response. To offer to "send someone to clean the grill" is also not a proper response to maggots. They finally offered to bring us another grill. We asked to be moved to another property & were told there were no other properties available. They sent their plumber who agreed that BOTH floors were "really bad" & after his report, they "found" us another house. The other house was much farther from the beach, but it had the amenities we expected and paid for.
My caution to you is to make sure the subfloors have been replaced in 2 of the 3 bathrooms or don't rent this house. I am sure they have other properties that will meet your needs.
Karen F.
Stayed 2 nights in Aug 2024
