2/10 Terrible
Verified traveller
11 Oct 2023
Liked: Check-in
Disliked: Cleanliness, communication, listing accuracy
Never had an owner treat us so badly.
At booking the owner decided that, despite it being a 4 bedroom home, she would only allow us to use 2 bedrooms because she thought that was all we were entitled to since we would be paying the Off Season price.
We arrived to a terrible musty odor on the first floor and sinks that were not clean. We did not bother to contact owner. We simply cleaned them, opened the windows, and moved on.
Day 3 we tried to do laundry and the washer was broken. Contacted the owner. She acted surprised and was apologetic. Her caretaker arrived the next morning and said he had been there 3 weeks ago for the same problem and that the machine should be replaced. When we asked for compensation she was literally shouting at me over the phone and suggested that I go to the laundromat, stating that “it will only take you 15 minutes”. Laughable. In her tirade she decided to accuse us of breaking the washing machine.
Then, as we were driving home she texted us to accuse our dog of peeing on the carpet. Absolutely false. There were stains on that carpet when we arrived. Likely they contributed to the stench.
We have been VRBO customers for over 20 years and we have NEVER had a conflict. This owner does not seem to understand the concept of Off Season Pricing. She treated us terribly, insisting that she was giving us such a discount. How dare we ask for a washing machine that works! How dare we ask to be compensated! How dare we expect to use all of the bedrooms and bathrooms listed!
Verified traveller
Stayed 7 nights in Sep 2023
