2/10 Terrible
Hallie A.
24 Jun 2023
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Property was Double Booked
At 3:30 I contacted Michael to let him know we would be arriving at 7PM. He responded "Sounds good. See u tonight." There were 6 of us going to Nashville to celebrate birthdays. Our flight landed late, I texted Michael at 7 PM and told him we were just leaving airport. We waited several minutes outside of check-in before Michael greeted us with "We have a problem. The property was double booked." Michael assured us they are working on something and gets Bill on the phone. Bill tells me he's going to fix it.
Our conversation: Me: Bill, how are you going to fix it?
Bill: Is this the same person I'm talking to Me: Yes, it is.
Bill: Okay, I"m not going to have attitude from a group of people when we spent last half hour to fix a mistake.
So, me responding yes it is was giving him attitude? Right away nobody in the group wanted to continue to deal with someone this impolite. I imagine most prop owners would have been nice as could be, especially considering we were the ones stranded on a corner in Nashville with our luggage. I don't understand how the double booking wasnt noticed at the time I contacted Bill the night before, or Michael that day at 3:30. He should have contacted us at 7 so we could make alternative arrangements. Bill and Michael both blamed VRBO. I don't know who is to blame, but the customer service of the owner was not good. We ended up finding and paying for a hotel. I would be very careful in booking these properties.
Hallie A.
Stayed 2 nights in May 2023
