4/10 Poor
Harold A.
4 Feb 2022
Disliked: Cleanliness, communication, listing accuracy
A Bad smell at the Maui Banyan
We have stayed at the Maui Banyan 3 previous times and had always found the rooms clean and well stocked with towels, toiletries and toilet paper...the necessary essentials for our entire stay. This trip, we booked a suite for a 3 week stay for 4 adults. Upon entering Room F202 we found that the suite was not completely cleaned. We met their cleaning staff and she said she was running behind. She assured us that the suite was cleaned but we found it to be dirty...so much so that we had her wipe a couple of cob webs from a wall and lamp. The floor was filthy, we had to wear shoes or flip flops otherwise our bare feet or socks became brown from the dirt. We also asked if she would be coming the following week to clean and restock supplies since she only left 5 rolls of toilet paper and 1 roll of paper towels...her reply was that she would come clean but it would be at a cost to us! Shouldn't the owner be cleaning the suite each week? Every other condo I've ever rented for more than 1 week have come in to clean at no extra charge.
There were a few other issues with the condo: a cupboard without a handle and the sliding doors to the lani were not in good shape making it very difficult to slide open. The air conditioner in the bedroom had a bad smell coming out of it when in use so we had to continue to spray it with Lysol disinfectant for the entire length of our stay. There was no AC in the main bedroom and the ceiling fan in that room did not work properly. The couches, beds and all of the linen need to be replaced.
When we contacted the owner of the unit she would not listen to any of our concerns and basically indicated if we didn't like the unit that was just too bad for us. It is very disappointing that a condo owner like her wanted to charge us for basic cleaning and essential supplies (which we feel we already paid for)during our stay.
Needless to say we won't be booking through her again.
We do want to add that the location, grounds, pools and staff at the Maui Banyan were wonderful.
We love Maui and didn't let this condo experience take away from our visit.
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Harold A.
Stayed 21 nights in Jan 2022