2/10 Terrible
Jo L.
6 Aug 2023
Disliked: Cleanliness, check-in, communication, location, listing accuracy
A scary stare with a serious lack of help or communciation.
We arrived Saturday 22nd August at Rhodes airport to be told by the car hire company that the road to our villa was closed due to the fires. We tried to contact the villa. No response for a long time. When someone finally picked up they were no help at all telling us that they didn't know what to recommend. We were left stranded with little information and had to find alternative accomodation which wasn't easy and was expensive. When we finally arrived at the villa the next day, taking the west road there was no-one there to welcome us. No electricity or water either. Plus we could see the smoke from the fire just over the hill about ten minutes drive away. We tried to relax but the next day the fires seemed even closer. By the third day the smoke was getting worse and the fires were getting even closer. When we tried to find out from the owner Georgios, who had finally appeared but only spoke Greek and some German, what was happening he just shrugged his shoulders and even more alarmingly walked around with a cigarette hanging out of his mouth! The police then arrived and told everyone to leave. We left and didn't come back. The lack of communciation was unacceptable plus we felt unsafe, especially at night. We only stayed two nights out of eight in the villa. No apologises or compensation. In addition the air conditioning (when the electricity was on) did not work properly in the twin bedroom plus the pool was not cleaned and was full of leaves and dirt. Dreadful!
Jo L.
Stayed 8 nights in Jul 2023
