6/10 Okay
Greg C.
14 Sep 2023
Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
Nice property but poor response
The property is nice and the location is very good. Our main issue was with doors to the patio. They were very hard to close and then became stuck so they could not be opened. This was a real problem because the very hot weather resulted in the house being too hot and stuffy. We had our two year old grandson who needs good ventilation to sleep properly . One of the smoke alarms then kept going on and off. We asked one of the property managers about this and he said the alarm may need a new battery and he was aware about the problem with the doors. He gave some advice that helped but then the next day the doors could not be opened at all. When we reported these issues to the property manager, he said there was nothing they could do about it that evening and we were leaving the next day. We also mentioned we noticed a leak from the washer. The response was that we should have told them about all this sooner and their attitude was almost blaming us for causing these issues. We did have some water boiling very briefly and they said that was the cause of the alarm going off. This was obviously not the case as the alarm went off at other times when the stove was not in use. Given the cost of the rental, they could be more accommodating. The previous property we had via VRBO was much better in that regard.
Greg C.
Stayed 3 nights in Sep 2023
