6/10 Okay
Robert S.
8 Nov 2023
Liked: Location
Disliked: Check-in, communication, listing accuracy
Rough booking
Overall the property was good. Had some cleaning issues that we just handled ourselves but the main issue was after the booking process we were informed that becaue it was a last minute booking that for one was non refundable, and second would require an in person visit to the management companies office. Well we couldnt make it to Pigeon Forge by then so i called the office to see what i needed to do and they said i would have to come into the office in order to secure entry to the cabin. Well i then expressed my disdain for not being upfront with that information prior to booking and now they have my money with no possibility of a refund. So here i am arguing with the customer service lady and then on to a manager that continued to inform me that that unless i signed the contract and sent in my credut card and drivers license that was no way to gain entry and that even with me doing that they couod still deny me. They refused to simply say that if all my info checked out that we would gain acess to the cabin. So naturally i Didn't want to sign the contract and send in my personal information without some reassurance that we wasnt gonna be stranded up there if they didnt approve entry. So after hours of back and forth with TipTops cabin rental i finally reached out to VRBO to reached out to them and we got a new lady on the phone and was very helpful and gave me the reassurance for entry. All should have been avoided easily if TipTop cabin rentals had some basic coutesy
Robert S.
Stayed 2 nights in Nov 2023
