We aim to rent properties from owners, so we were surprised to receive documentation from a real estate agent when we paid our deposit. The terms and conditions on Stayz were different to the T&Cs sent by the realtor. The online check in was a cause for concern, given all the scams that are out there. Unfortunately, over a barrel as they already had the deposit. This definitely loses stars for this property. When we walked in, the whole property smelt horrible from the drains in the bathrooms. Took a couple of days to air the place and remove the smell. The property is spacious and the 4 bedrooms and beds are comfortable. There are 2 fridges, which a real bonus if one does a big shop or if you want to keep a variety of drinks cool to cater for varying tastes. The swimming pool was great, however, it hadn't been filled and water level was down a few inches. We decided to have a BBQ on the Saturday evening but when we came to use the barbie there was no gas! Given the time, it was not something we could remedy on the evening. Disappointing and frustrating. There were plenty of utensils, serving dishes, plates, etc. which is great for big families or groups. Overall the property was clean, however, more attention to detail could be given to grime build up around taps and dust on bedframes, around TV, etc. Feedback was provided to the realtor but they seemed indifferent. The lack of attention to detail in regard to the property management is what reduces the overall score.