4/10 Poor
Jennie M.
13 Apr 2024
Liked: Check-in, communication, location
Disliked: Cleanliness
Unsanitary conditions - very disappointed
We arrived with two families - each a family of four with a 2 year old, a 5 year old, and a couple. We were looking forward to having a safe, clean home to retreat to during our Spring Break vacation to Disney. Upon arriving, there was hair all over the first floor kitchen. We also found a red solo cup (used and sticky) on the floor of one of the upstairs bedrooms, hair and feces in the toilet on the first floor primary bedroom, a stain and strong foul odor on the stair case and upstairs primary bedroom carpets, and a layer of oily dust all over the baseboards. The TV in the downstairs family area didn't work, and the dryer only functioned on and off.
When we messaged the management company, they were quick to reply and sent out their local manager. He did replace the TV for us, and brought cleaning supplies and febreeze. However the odor was never fully resolved, and we all felt sick from the smell. My husband I stayed in the room with the strongest source of the odor and had a difficult time sleeping so ended up having to sleep on the couch (which was also dirty) and our daughter's room. Ultimately this is the worst-maintained VRBO we've ever stayed in.
Jennie M.
Stayed 7 nights in Mar 2024
