2/10 Terrible
Elise A.
3 Feb 2024
Liked: Cleanliness, check-in, location
Disliked: Communication
NEVER AGAIN
Beautiful property, clean and well stocked. The creek is magnificent. That's where the good things end. Plumbing went out within hours of me arriving. Could not even flush a toilet, take a shower, fill a tub or wash dishes. Then the internet went out. Alerted property manager immediately, she was there at the house trying to find the issue until very late that night. And again first thing next morning. I had to leave to go find a restroom I could use. Plumber came at noon and did not finish until 2:30pm the NEXT day. One of my Guests arrived at lunchtime and I had to meet her out away from the house - we could not be at the house as they were repairing the water issue. The other Guests arrived at 3pm just as the plumbers had finished and the property manager was there cleaning. Still no internet. The property manager was in direct communication with the property owner. What was supposed to be a relaxing BIG birthday celebration for me - a SPLURGE as this property was outside my budget but I stretched, was in all actuality very stressful and not relaxing. Owner offered me a free extra night, which I could not take as I needed to get back to work, & my guests had left . My request for reimbursement for the incident were denied. How someone can rent a property such as this, have a major issue with the plumbing and still charge the Guest FULL Price for the stay is beyond me. My guests all felt the same and 2 are Air B N B renters. They refund issues all the time. Renter Beware!
Elise A.
Stayed 4 nights in Sep 2023
