2/10 Terrible
Lora B.
16 Nov 2021
Liked: Location
Disliked: Check-in, communication
Beware! Our Trip Was A Nighmare!
We noticed right away that the condo had several issues. It STUNK like mold, and we noticed that it had extensive water damage in the kitchen that obviously needed restoration work. The ceiling in the kitchen had fresh water stains all over and the floor below was warped and swollen. But those weren't the only issues. The condo was generally dirty and in disrepair. The light fixture over the dining room table was broken, as well as a light fixture in the kitchen. The walls were filthy and the master bathroom sink wouldn't drain, nor would the tub. The tub drained so slowly that I had standing water up to my knees by the time I was done showering.
The maintenance people came and said that the unit had FLOODED just the week before! We had it reserved for 8 nights, and we DID NOT receive any kind of notice from the property managers about this! They should have notified us and allowed us the option to cancel (since it hadn't been properly repaired yet) or they should have found us another unit to stay in. Instead, they just allowed us to show up to a MESS. This was our 20th Anniversary trip that we'd been looking forward to for many years, and Miami Vacation Rentals ruined our first two days.
The maintenance people weren't able to fix the sink - or anything else. The property manager refused to see that there was a problem, even though we told her over and over again (with pictures!) all of the issues in the unit. By the time the manager told us that we could get out of our contract, we had stayed two (very stressful!) nights. They thought it was very accommodating to let us out of the contract and only charge us for the 2 nights. However, we slept in a until that stunk of mold and should never have been rented in the first place. They charged us full price for the two nights, the entire cleaning fee, administrative fee, VRBO fee, and tax on the ENTIRE TRIP. So for two nights we paid almost what our entire down payment was, which was A LOT for 8 nights. They should have given us a significant discount for staying in that dump for two nights, because we had no other option. But they refused, and we ended up filing an investigation with VRBO. I would not suggest renting anything from Miami Vacation Rentals EVER. They ruined the beginning of our trip and cost us SO much money! We had to find another place last minute which was expensive, and there was nothing available in the area where we wanted to be. It was an absolute nightmare. Beware!
Lora B.
Stayed 1 night in Oct 2021
