2/10 Terrible
Melanie
25 Apr 2023
Disliked: Communication
The rental platform asked me to post this so future travellers can avoid such a situation. There is a 2 foot long lizard that lives in the ceiling of the suite, running around above your head all night long. They did not know we had a reservation? So our room wasnt ready. they didn't take the bathroom garbage out which had soiled tissues causing the room to smell. The beds were hard. There is NO wifi, despite being advertised. Also, the air conditioner did not work, too hot to be in there. A board fell from the suspension bridge as we walked across it. Our room was locked while we were out and staff went in there without our permission. Advertised as no children allowed, a honeymoon suite. 15 people having a children's birthday right underneath us, overtaking the entire space.
When we contacted them to ask to cancel so we could go somewhere else, they did not believe our complaints. He was condescending and patronising and just kept insinuating I was lying. Said he couldn't refund us as he doesnt know how? Then we got a partial refund, saying he didn't have enough money in the account to give us the full amount he'd promised. Said he'd sent it through PayPal. We've been gone for days, still haven't seen any form of a refund and they have stopped replying to calls all together
Do yourself a favour, do not stay here. Its so beautiful, but completely run down and unsafe. Sketchy and unprofessional management, who refuse to follow through with their promises