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Isabella Hotel and Suites

Hotel with free breakfast, near CF Toronto Eaton Centre

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Photo gallery for Isabella Hotel and Suites

Bathroom
Bathroom
Lobby
Room
Restaurant

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Bar
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Parking included

Explore the area

Map
556 Sherbourne St, Toronto, ON, M4X1L3
  • CF Toronto Eaton Centre
    ‪3 min drive‬
  • University of Toronto - St. George Campus
    ‪3 min drive‬
  • CN Tower
    ‪5 min drive‬
  • Toronto, ON (YYZ-Pearson Intl.)
    ‪26 min drive‬

Rooms & beds

Spaces

Number of living rooms

View all photos for Deluxe Room, 2 Queen Beds

Room

Deluxe Room, 2 Queen Beds

  • 220 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Room

Standard Room, 1 Queen Bed

  • 150 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Suite, 1 Queen Bed

Room

Standard Suite, 1 Queen Bed

  • 300 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Double Room

Room

Standard Double Room

  • 112 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Queen Bed

Room

Deluxe Room, 1 Queen Bed

  • 200 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Queen Suite with Sofabed 

Room

Deluxe Queen Suite with Sofabed 

  • 248 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the area

Toronto

Located in Downtown Toronto, a neighbourhood in Toronto, Isabella Hotel and Suites is near a metro station. Royal Ontario Museum and Hockey Hall of Fame are cultural highlights, and travellers looking to shop may want to visit CF Toronto Eaton Centre and The Distillery Historic District. Check out an event or a game at Woodbine Racetrack, and consider making time for Ripley's Aquarium of Canada, a top attraction not to be missed.

What's nearby

  • CF Toronto Eaton Centre - 3 min drive - 1.8 km
  • University of Toronto - St. George Campus - 3 min drive - 2.2 km
  • Scotiabank Arena - 5 min drive - 3.2 km
  • CN Tower - 5 min drive - 3.2 km
  • Rogers Centre - 5 min drive - 3.2 km

Getting around

  • Sherbourne Station - 3 min walk
  • Exhibition Station - 10 min drive
  • Toronto, ON (YYZ-Pearson Intl.) - 42 min drive

Restaurants

  • ‪Tim Hortons - ‬3 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪The Keg Steakhouse & Bar - ‬7 min walk
  • ‪Mr Jerk - ‬6 min walk

About this property

Isabella Hotel and Suites

Hotel with free breakfast, near CF Toronto Eaton Centre
A restaurant, a bar/lounge and coffee/tea in a common area are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and limo/town car service are on-site.
Isabella Hotel and Suites offers 38 accommodations with coffee/tea makers and a hairdryer. Cable televisions are provided.

This Toronto hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

English

Amenities

Breakfast included
Parking included
Free WiFi
Restaurant
Air conditioning
Bar

House Rules

Check in after 3:00 PM
Minimum age to rent: 18
Check out before 11:00 AM
default

Pets

No pets allowed
default

Smoking

Smoking is not permitted

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 10.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Frequently asked questions

Is Isabella Hotel and Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking at Isabella Hotel and Suites?

Self-parking is free at this property.

What time is check-in at Isabella Hotel and Suites?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Isabella Hotel and Suites?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Isabella Hotel and Suites located?

Located in Downtown Toronto, this hotel is within 1 mi (2 km) of Downtown Yonge and Royal Ontario Museum. CF Toronto Eaton Centre and University of Toronto - St. George Campus are also within 2 miles (3 km). Sherbourne Station is only a 3-minute walk and Carlton St at Sherbourne St Stop is 10 minutes.

Isabella Hotel and Suites Reviews

Reviews

6.6
Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 122 out of 997 reviews
Rating 8 - Good. 341 out of 997 reviews
Rating 6 - Okay. 296 out of 997 reviews
Rating 4 - Poor. 142 out of 997 reviews
Rating 2 - Terrible. 96 out of 997 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

10/10

Check-in

6.0/10

Communication

6.0/10

Location

6.0/10

Listing accuracy

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean shower and linens clean nice quiet room very comfortable bed hotel staff nice friendly will definitely stay again 👍 i stayed four nights so comfortable and peaceful.
Stayed 3 nights in Jan 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The I had was incredibly small and the door didn't lock. I was moved to the room below that was about the same size. The bed sheets had spots/stains on them in both rooms. The bathroom, although small, seemed to be the nicest part of the room but it wasn't super great. The windows in my room were cracked. The furniture is old and no well taken care of. The thermostat didn't work. The elevator is dated and very sketchy, also only holds about 1 persons - maybe 2 if you squeezed but wouldn't recommend. I have stayed in a lot of other places that were about the same price as this that were in better condition. Very disappointed. I only booked here as it was walking distance to my appointment the next day. Will not book again.
Stayed 1 night in Nov 2020

4/10 Poor

Brenda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Not impressed

Our front desk staff was very helpful and tried to accomodate, but our sofa bed had sheets that had not been changed, there were crumbs and hair, the bathroom door couldn't close all the way, the TV didn't work, the table legs were broken, we had to prop them up with pillow cases so it wouldn't wobble, the windows were not operating, and it's old, so the noise from outside was intense, felt like all the windows were open 100% of the time!
Stayed 2 nights in Oct 2020

6/10 Okay

Aj, Vancouver

Liked: Cleanliness, amenities
Nice and clean place . Little small room But overall good.
Stayed 1 night in Sep 2020

2/10 Terrible

Alfonso de Jesus

Disliked: Staff & service, property conditions & facilities, room comfort

terrible service, terrible attention.

I had problems with the service, since the tv did not have cable service as indicated here, the tv remote control did not work, only in a tv channel, completely bored, we spoke to reception and they went to check and they said that we were right what something was wrong that they were going to change rooms but they did not, and after all I am still waiting for the refund of the $ 100 CAD that they request as a guarantee, I honestly do not recommend this place, invest $ 10 or $ 20 more but go to a place that really be comfortable and treat them well.
Stayed 1 night in Sep 2020

4/10 Poor

Pablo, Montreal

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Service is friendly, place is clean, Bed is comfortable but cor The same Price Of Holiday inn...!?
Stayed 1 night in Jul 2020

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Good: Great rainfall shower. Unsatisfactory: Dresser missing drawer. Small cramped room. But biggest negative was staff locking doors with bicycle chains after midnight which I wouldn’t doubt break health and safety codes because staff intervention is required in case of emergency.
Stayed 1 night in May 2020

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Chloe, Montreal

Liked: Cleanliness, staff & service
Clean small but cozy very friendly staff. Well located if you're from out of town - easy to get to and lots of public transport available within walking distance.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice, it’s located across the street from a coffee shop and grocery store. Quick Uber or taxi to Union Station. Exactly what I needed for two nights.
Stayed 2 nights in Jan 2020

4/10 Poor

Mark, Markham

Disliked: Cleanliness, amenities, property conditions & facilities
Disgusting bathroom, black mould throughout the shower area, soap film all over the soap dish in the shower, elevator was disgusting, low batteries on the TV remote, I had to unplug the TV. See for yourself, Room 302
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unhappy Customer

I booked the room through this app, expecting a decent place to stay for the night. I arrive quite late as well which i’m is why we were trying to lay down. Upon payment, we were never told about any refund policy or anything when we got our room key. Immediately when we walked in the room we were uncomfortable. The sheets were dirty, pillows were missing, the whole place seemed dusty and dirty, and when we let the front desk know, he mentioned that he doesn’t see how it could be that way if it was one of their nicer more newer rooms. He then blamed house keeping, and I was still not offered any money back. We were forced to find another place to stay extremely late at night and I am extremely unhappy with my experience. I need a refund especially because we didn’t spend more than 2 minutes in the room because of how uncomfortable we were. At the price I paid, the room should not have been that disgusting.
Stayed 1 night in Jan 2020

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable and clean
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
The hotel was very clean but is definitely not as shown in the pictures on the website. The rooms are tiny barely enough room for two people to move around and the receptionists are very unfriendly seeming annoyed by your arrival.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable queen size bed, small but adequite bathroom, clean room.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 3 nights in Dec 2019

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Mohak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect. Quiet, close to everything I needed, and reasonably priced. Room was tiny but very clean, cozy and fine for one person. Really enjoyed relaxing in the lobby by the fireplace with a complimentary coffee. I will definitely be back.
Stayed 1 night in Dec 2019