Aparthotel

Acanto Playa del Carmen, Trademark Collection by Wyndham

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Photo gallery for Acanto Playa del Carmen, Trademark Collection by Wyndham

A multi-level hotel atrium with a pool, lounge chairs, and a staircase.
A swimming pool with a stone archway, surrounded by palm trees and a staircase leading to an upper level.
A beachside wedding setup with round tables covered in white tablecloths and chairs, palm trees, and a clear blue sky.
A spacious lobby with a high ceiling, a staircase, and multiple seating areas.
A cozy lounge area with stone walls, two cushioned chairs, a wooden coffee table, and a candelabra with lit candles.

Reviews

9.0 out of 10
Wonderful

Highlights

  • Room to spread out
    Enjoy spacious layout that give everyone more room to relax.
  • Beach equipment
    A rare find — beach equipment ready to go for your days by the sea.
  • Centrally-located
    You're never far from where you need to be with this convenient location.
  • Discover nearby landmarks
    Close to Quinta Avenida

Popular amenities

  • Spa property
  • Rooftop garden
  • White sand beach
  • Room service
  • Outdoor pool
  • Continental breakfast included
The current price is CA $187
CA $232 total
includes taxes & fees
Oct 15 - Oct 16

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Mamitas Beach
    ‪5 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬

Choose your unit

View all photos for Room, 1 King Bed, Non Smoking

A hotel room with a bed, a chair, a desk, a television, and a balcony with a view.

Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 400 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Studio Suite (Penthouse)

A bedroom with a wooden bed, a red abstract painting, and a view of a balcony with outdoor seating.

Superior Studio Suite (Penthouse)

  • 450 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 Bedroom, Ocean View (Penthouse)

A terrace with wicker furniture, a table, and a grill area.

Superior Suite, 1 Bedroom, Ocean View (Penthouse)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

A room with a bed, a wooden table with a vase of dried plants, and a view of a swimming pool and outdoor area with plants and a fence.

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 700 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 3 Bedrooms (Penthouse)

A modern kitchen with wooden cabinets, a dining table, and chairs.

Superior Suite, 3 Bedrooms (Penthouse)

  • 1194 sq ft
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 3 Bedrooms

A modern living room with a sectional sofa, a wooden coffee table, and a large abstract painting on the wall.

Suite, 3 Bedrooms

10.0 out of 10
Exceptional
(2 reviews)
  • 1194 sq ft
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Bedrooms

A modern kitchen with granite countertops, stainless steel appliances, wooden cabinets, and a dining area with a wooden table and chairs.

Suite, 2 Bedrooms

  • 1000 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Suite, 2 Bedrooms (Penthouse)

A living room with a sofa, coffee table, and a dining area with chairs and a table.

Superior Suite, 2 Bedrooms (Penthouse)

  • 700 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 1 Bedroom (Master)

A modern kitchen with granite countertops, stainless steel appliances, wooden cabinets, and a dining area with a wooden table and chairs.

Suite, 1 Bedroom (Master)

  • 700 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Master)

A modern hotel room with a balcony, a sofa, a coffee table, and a TV.

Suite, 2 Bedrooms (Master)

  • 700 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Double Room Standard

Room

Double Room Standard

  • 290 sq ft
  • Sleeps 2

View all photos for Double Room Superior

A bedroom with a wooden bed, a nightstand, a red abstract painting, and a view of an outdoor patio.

Double Room Superior

  • 409 sq ft
  • Sleeps 2

View all photos for Double Room Superior

A kitchen with granite countertops, stainless steel appliances, wooden cabinets, and a dining area with a table and chairs.

Double Room Superior

  • Sleeps 3

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About this property

Acanto Playa del Carmen, Trademark Collection by Wyndham

This smoke-free aparthotel features an outdoor pool, a coffee shop/cafe and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, massage/treatment rooms, conference space and concierge services are on-site. Each apartment offers comforts like a pillowtop bed and Egyptian cotton sheets, plus free WiFi and a flat-screen TV with cable channels. 3 bathrooms, room service and free international calls are among the other amenities available to guests. Change of towels is available on request.
Acanto Playa del Carmen, Trademark Collection by Wyndham offers 29 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Each accommodation is individually decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 40-inch flat-screen televisions come with cable channels. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Our prices include all fees. No hidden fees.

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 25
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and bus station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 100.00, per pet, per week, plus a deposit of USD 250 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 5 kg per pet)

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 55.0 per stay.
Cots (infant beds) are available for USD 55.0 per stay

Property payment types

  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

  • Airport shuttle fee: USD 196 per vehicle (return, maximum occupancy 7)
  • Pet deposit: USD 250 per stay
  • Pet fee: USD 100.00 per pet, per week
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 55.0 per stay
  • Rollaway bed fee: USD 55.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Property # 1258477
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

Frequently asked questions

Does Acanto Playa del Carmen, Trademark Collection by Wyndham have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Acanto Playa del Carmen, Trademark Collection by Wyndham?

As of Oct 1, 2026, prices found for a 1-night stay for 2 adults at Acanto Playa del Carmen, Trademark Collection by Wyndham on Oct 15, 2026 start from CA $187, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Acanto Playa del Carmen, Trademark Collection by Wyndham pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 10 lbs per pet. There's a deposit of USD 250 per stay and a fee of USD 100.00 per pet, per week. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Acanto Playa del Carmen, Trademark Collection by Wyndham?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in is available for a fee of USD 25 (subject to availability).

What time is check-out at Acanto Playa del Carmen, Trademark Collection by Wyndham?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does Acanto Playa del Carmen, Trademark Collection by Wyndham provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 196 per vehicle applies.

Where is Acanto Playa del Carmen, Trademark Collection by Wyndham located?

This family-friendly Playa del Carmen aparthotel is located in a shopping district, just steps from Quinta Avenida and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Acanto Playa del Carmen, Trademark Collection by Wyndham Reviews

Reviews

9.0

Wonderful

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 258 out of 438 reviews
Rating 8 - Good. 130 out of 438 reviews
Rating 6 - Okay. 30 out of 438 reviews
Rating 4 - Poor. 12 out of 438 reviews
Rating 2 - Terrible. 8 out of 438 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Check-in

9.4/10

Communication

9.6/10

Listing accuracy

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great staff great location great everything
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
This a beautiful and serene property. The location is perfect for central activities and the staff is very friendly and accommodating. My only problem was the bathroom were we stayed, the shower headed wasn't working properly. The room was clean and spacious.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
We really enjoyed our stay. The staff were great, the location was great, and we really loved having multiple bedrooms and a kitchen. It was a great setup to enjoy Playa Del Carmen but also to on tour to the Mayan sites and other attractions.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent location and accommodations. Laura and Jose were wonderful - very helpful with making transportation arrangements and providing helpful tips. We would definitely stay here again!
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness
Everyone was very friendly. Pretty quiet for being off 5th. Very clean. We loved our stay.
Stayed 8 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Breakfast was simple nothing fancy need to upgrade the breakfast standard
Stayed 7 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, check-in, communication, listing accuracy
Staff was nice but there was a
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Friendly staff , clean facility
Stayed 5 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
The staff was excellent - friendly, courteous, helpful. Exceptional.
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
The place was beautiful and in the perfect location. It was quiet and peaceful and I especially loved the rooftop garden. The staff were very nice and accommodating.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
The staff was amazing! Thanks to Leticia, Miguel and Jose (and the other young lady at the front desk) they were the perfect hosts. The room and the amenities were better than I expected. And the hospitality was top tier. Will definitely stay there again on my next visit.
Street entrance view
They set the room up perfectly for my daughters birthday
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Great staff and accommodation
Stayed 6 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
The staff was friendly and helpful. The atmosphere was tranquil and relaxing. The rooms were clean and very spacious. The staff cleaned the courtyard and pool throughout the day. Breakfast was minimal but timely and fresh. This is a hidden gem. Just steps from the beach in one direction and steps to 5th Ave in the other. A perfect location.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Room very spacious rooms and very quiet, off the promenade where all the shops and restaurants are. Very close to the beach.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
The staff go above and beyond to make your stay worry free. They arranged transport for the airport and they also arranged a special dinner for a birthday celebration. They have so much to offer as far as dinners, beach clubs and more. This was our second time staying for 10 days and it won’t be our last. We requested the same room #8 which was so perfect for a couple. The hotel is very clean and they provide a nice little breakfast that will hit the spot and get you going for the day.
Stayed 10 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great property in a good location.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful room! Super clean space. Extremely friendly staff. Will return
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
We stayed for a week in the 1 bedroom unit. Hotel was clean (and pretty!), excellent and fresh continental breakfast. Staff were very accomodating and able to support us with all our questions, needs and recommendations. Location was great - a few blocks to the beach and right by 5th ave. It can be a bit noisy because of it's location but everything else more than makes up for it. They have their own parking garage which is a bonus for those renting a car. I really can't say enought - highly recommend!
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, communication
Miguel made us feel like locals. Called us by name every time we saw him, helped with everything! WAY above and beyond service, friendly and accommodating! Will be back!
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice property in a great central location near the beach, dining, and shopping
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Very nice property close to shopping and restaurants!
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
The property was clean and location was great but the staff was the best part, courteous, easy communication that made it feel like home for a few days.
Stayed 4 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
The only issue which was minor, they evidently have very small water heaters so showers need to be quick
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
was a good stay !
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Lovely large rooms, great space middle of town 50 ft away from 5th Ave, close to beach. Hotel managers very informative, friendly and welcoming. Helped us with finding great dining places, and even a laundry mat. Hotel is clean charming and has private balconies on the roof top. Would definitely recommend and stay again.
Stayed 4 nights in Nov 2025

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