4/10 Poor
Verified traveller
Jan 16, 2023
Liked: Cleanliness, staff & service
Because I have stayed here before, I feel that it is very good, so I choose this hotel again when I come to Osaka this time. I booked a deluxe double room, but this time I donโt know if itโs because of the separation problem. Both my partner and I feel that the room is smaller than the previous room of the same type. The bed is also very, very soft this time, because I stayed for 9 nights in a row , It makes me feel sore and backache. However, the room is still slightly larger than hotels in the same area, and it is clean and comfortable. But I donโt know why hotels always turn off the light in my room at about 11 am every day(every day). Sometimes it will turn on the light soon, and sometimes I need to call the front desk to ask the staff for help before turning on the light again. The first one or two days I was so scared of the time the lights were turned off, I was in the bathroom and it freaked me out, because I stayed 9 nights so by the end I was kind of used to it and was just guessing when the lights would turn off and when they would come back on again.
In addition, the hotel requires that the notice of cleaning the room be pasted on the door before 3 p.m. to clean the room. Although I posted it on the door on time one day, they didn't clean my room. I wonder if it was because they was too busy?
The hotel staff's English is not very good, but they are also polite and have smiling. They still try their best to communicate with the guests, and they can also use Googl
Verified traveller
Stayed 9 nights in Dec 2022