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The Carmen Hotel

Hotel in Naga with free airport shuttle and fitness centre

Choose dates to view prices

Photo gallery for The Carmen Hotel

Massage
Bathroom amenities
Dining
Front of property
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free airport shuttle
  • Gym
  • Laundry
  • Room service
  • Breakfast available

Explore the area

Map
Penafrancia Avenue, Naga, Bicol, 4400
  • Naga Metropolitan Cathedral
    ‪2 min walk‬
  • SM City Naga
    ‪8 min walk‬
  • Bicol Medical Center
    ‪18 min walk‬
  • Naga (WNP)
    ‪17 min drive‬

Rooms & beds

Spaces

Number of living rooms

View all photos for Deluxe Room

Room

Deluxe Room

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Suite

Room

Suite

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

Room

Superior Room

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

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Interior

Charming 2-bedroom with AC, 2 Toilet & Bath and WiFi in peaceful Naga

  • Kitchen
  • Washer
  • Dryer
  • Free WiFi
The price is CA $137
avg per night
Aug 11 - Sept 8
Charming 2-bedroom with AC, 2 Toilet & Bath and WiFi in peaceful Naga

About the area

Naga

Located in Naga, The Carmen Hotel is in the business district. Naga Ecological Park and Lago Del Ray are local attractions and those in the mood for shopping can visit SM City Naga and Robinsons Place Naga.

What's nearby

  • Naga Metropolitan Cathedral - 2 min walk - 0.2 km
  • SM City Naga - 8 min walk - 0.7 km
  • Bicol Medical Center - 18 min walk - 1.5 km
  • Robinsons Place Naga - 18 min walk - 1.5 km
  • Basilica of Our Lady of Penafrancia - 2 min drive - 1.5 km

Getting around

  • Burabod Flag Station Station - 34 min drive
  • Naga (WNP) - 30 min drive

Restaurants

  • ‪Bigg's Diner - ‬4 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Coconatz - ‬5 min walk
  • ‪Shabu Shabu de Coreanos - ‬4 min walk
  • ‪Smokey Minaluto - ‬6 min walk

About this property

The Carmen Hotel

Hotel in Naga with free airport shuttle and fitness centre
Along with an outdoor pool, this hotel has a restaurant and a fitness centre. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Additionally, a rooftop terrace, a conference centre and a coffee shop/cafe are on-site.
The Carmen Hotel offers 45 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. LED televisions come with cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, bathrobes, slippers and bidets.

This Naga hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

Languages

English

Amenities

Pool
Free airport shuttle
Parking included
Free WiFi
Restaurant
Air conditioning

House Rules

Check in after 2:00 PM
Minimum age to rent: 18
Check out before noon
default

Pets

No pets allowed, no service animals permitted
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Smoking

Smoking allowed: in designated areas

Important information

Optional extras

  • Fee for buffet breakfast: from approximately PHP 450 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does The Carmen Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM to 10:00 PM.

Is The Carmen Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Carmen Hotel?

Self-parking is free at this property.

What time is check-in at The Carmen Hotel?

Check-in start time: 2:00 PM; check-in end time: 4:00 PM. After-hours check-in is not available.

What time is check-out at The Carmen Hotel?

Checkout is at noon.

Does The Carmen Hotel provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs from 5:00 AM to 4:30 PM on request.

Where is The Carmen Hotel located?

Situated in the business district, this hotel is within a 15-minute walk of Naga Metropolitan Cathedral and SM City Naga. Basilica of Our Lady of Penafrancia and Basilica of the Nuestra Senora de Penafrancia are also within 1 mile (2 km).

The Carmen Hotel Reviews

Reviews

8.4

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 37 out of 92 reviews
Rating 8 - Good. 37 out of 92 reviews
Rating 6 - Okay. 11 out of 92 reviews
Rating 4 - Poor. 6 out of 92 reviews
Rating 2 - Terrible. 1 out of 92 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

Martha, Laguna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean & has very courteous staff. Good food too!
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Strong water pressure in the bathroom.
Stayed 1 night in Jan 2020

8/10 Good

CHARITO

Liked: Staff & service, room comfort

pricey

The hotel prices is too expensive. You can can a better hotel at a lesser price.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Dec 2019

10/10 Excellent

minho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Stefan

Liked: Staff & service, room comfort

Der Lack ist ab

Wir waren zwecks Familienbesuch nun das dritte Jahr in Folge in diesem Hotel und am ersten Eindruck hat sich nichts geändert: Lage und Service sind top, aber der Zustand wird aufgrund der bescheidenen Bausubstanz leider nicht besser. Dabei wäre schon mit kleinen Maßnahmen große Wirkung zu erzielen: Hier und da ein paar Striemen an den Wänden übermalen, Silikonfugen im Bad austauschen usw. Auch für den Austausch von Handtüchern und Bettwäsche wäre es höchste Zeit - denn die sind mittlerweile eher grau als weiß. Mit der Sauberkeit waren wir dieses Jahr erstmals nicht zufrieden, vor allem im Kleiderschrank und im Schrank unter dem Waschbecken war es echt dreckig. Nicht zuletzt mangels Alternativen werden wir dieses Hotel aber wohl trotzdem wieder buchen, zumal bereits mit ersten Renovierungsmaßnahmen begonnen wurde und wir hoffen, dass es damit wieder bergauf geht.
Stayed 8 nights in Nov 2019

6/10 Okay

Brandon J

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NEARBY CHURCH
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Minerva

Liked: Cleanliness, staff & service, room comfort
Aircon was noisy
Stayed 1 night in May 2019

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I will stay there again

Its a good hotel and young staff
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 5 nights in Dec 2018

6/10 Okay

Maria

Disliked: Cleanliness

No Second Time

I will start with - PROS: Very good and satisfactory service from Joanne, front desk staff, restaurant staff, security, concierge and shuttle driver. Room was spacious and the location was central to everything. CONS: Breakfast was mediocre, lack in variety and repeatitive and no western food selection. Room cleanliness - not properly cleaned. I don't like the idea of itemising what I needed done in the room on a daily basis. Although, after 2 days, I was finally given a door sign, the bathroom toiletries, toilet paper, towels and mats were changed/replenished and bins emptied. But, not once was the bathroom floor mopped, dirt/mold growing in the bathroom tiles grout, nor the toilet cleaned in the time of my stay. Dirt from under the bed and chaise lounge and dust from the previous occupants were noticeable on the countertop, desk, bedside and fridge that showed smudges and residue marks. Doors are paper-thin and any sounds from people talking in the hallway to children screaming and rooms being serviced with the doors being shut loudly were unacceptable. Quilts should be shaken to stop it from bunching, which were never done. OJT should be trained and shown the correct and proper way of maintaining hotel rooms. Last, but not the least, the so-called free-wifi is almost not accessible/very-very slow in the room. I expected better from The Carmen Hotel from the hotel reviews and I believed that it all comes down to management.
Stayed 10 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Good service
Stayed 1 night in Jul 2019

4/10 Poor

William

Liked: Property conditions & facilities, room comfort

Room for Improvement

We complained about a choked shower drain on our first day but nobody came to check. When we arrived late in the evening, we found out that the room was not made up and the drain was still choked. I have to personally report our concern to the lobby staff. The restaurant staff was slow in refilling food during breakfast.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveller

Stayed 1 night in May 2019

6/10 Okay

Maria Socorro

Disliked: Cleanliness

Comfortable City hotel

The hotel was nicer and bigger in the photos than the actual. The Room was quite spacious.. The breakfast was great, Service was good.
Stayed 1 night in May 2019

10/10 Excellent

MSMS, Metro Manila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Superb, helpful staff!
Stayed 1 night in May 2019

8/10 Good

Mary Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

International standard

Stayed with my friends for a night and we had so much fun. The pool is quite small but it's very accommodating to ease the hot weather. Breakfast is served with classic Filipino dishes. The staff are very friendly and welcoming. Will definitely recommend this hotel to those who can go over the budget.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell of freshness
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The spaciousness of the suite room was bad Ants gather when they put a cake in the room There is no bathtub Staff response is good
Stayed 2 nights in Mar 2019

8/10 Good

Franco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019