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Tukan Hotel & Beach Club

Hotel with 2 outdoor swimming pools, steps from Quinta Avenida

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Reviews

6.2 out of 10

Popular amenities

  • Bar
  • Pet-friendly
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Calle Quinta Avenida, between Calle 14 Nte & Calle 16 Nte, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪1 min walk‬
  • Playa del Carmen Main Beach
    ‪3 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪16 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Rooms & beds

Spaces

Garden

View all photos for Standard Room, 2 Bedrooms

Room

Standard Room, 2 Bedrooms

  • 484 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Double Beds

View all photos for Deluxe Room ( Meals and Drinks in our Rest over la Quinta Avenida and 10th Ave)

Room

Deluxe Room ( Meals and Drinks in our Rest over la Quinta Avenida and 10th Ave)

  • 226 sq ft
  • Sleeps 3
  • 1 Queen Bed and 2 Double Beds

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About the area

Playa del Carmen

Located near the beach, Tukan Hotel & Beach Club is in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Discover the area's water adventures with kayaking, waterskiing and parasailing nearby, or enjoy the great outdoors with ecotours.

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Mamitas Beach - 5 min walk - 0.4 km
  • Central Square - 6 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 16 min walk - 1.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬1 min walk
  • ‪Aldea Corazón - ‬1 min walk
  • ‪Bar Loco Playa del Carmen - ‬2 min walk

About this property

Tukan Hotel & Beach Club

Hotel with 2 outdoor swimming pools, steps from Quinta Avenida
Along with 2 outdoor pools, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas and a free beach shuttle are also provided. Additionally, a beach bar, a 24-hour front desk and tour/ticket assistance are on-site.
Tukan Hotel & Beach Club offers 156 air-conditioned accommodations with a safe and a ceiling fan. Rooms open to balconies. Flat-screen televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead. This Playa del Carmen hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Languages

English, Spanish

Amenities

Pool
Pet-friendly
Free WiFi
Restaurant
Air conditioning
Bar

House Rules

Check in after 3 PM
Minimum age to rent: 18
Check out before noon
default

Pets

Pets allowed: dogs less than 10 kg per pet
default

Smoking

Smoking is not permitted

Important information

Optional extras

  • Pet deposit: MXN 500 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Only registered guests are allowed in the guestrooms

Frequently asked questions

Does Tukan Hotel & Beach Club have a pool?

Yes, this property has 2 outdoor pools.

Is Tukan Hotel & Beach Club pet-friendly?

Yes, this hotel allows dogs with a maximum weight of up to 10 kg per pet. There's a deposit of MXN 500 per stay.

How much is parking at Tukan Hotel & Beach Club?

This hotel doesn't offer parking.

What time is check-in at Tukan Hotel & Beach Club?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Tukan Hotel & Beach Club?

Checkout is at noon.

Where is Tukan Hotel & Beach Club located?

Located in Downtown Playa del Carmen, this hotel is steps away from Quinta Alegría Shopping Mall and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 10 minutes.

Tukan Hotel & Beach Club Reviews

Reviews

6.2
Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
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Rating 10 - Excellent. 5 out of 32 reviews
Rating 8 - Good. 9 out of 32 reviews
Rating 6 - Okay. 8 out of 32 reviews
Rating 4 - Poor. 3 out of 32 reviews
Rating 2 - Terrible. 7 out of 32 reviews

6.8/10

Cleanliness

6.6/10

Staff & service

4.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2019

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019

8/10 Good

Jim

Liked: Cleanliness, staff & service
The hotel is located right on 5th Avein th heart of the action. The all inclusive option provided 3 options for dining, Legends sports bar, La Ceiba buffet and Los Tulipanes restaurant. We loved the food and atmosphere at the sports bar and the restaurant had amazing views of the street and lots of food options, however we weren’t impressed with the buffet. The all inclusive also included drinks at The Living Bar and the Kool Beach Club. All these combined for a variety of dinning and drinking options. The hotel rooms are nothing fancy, but were very clean, and everything worked as it should (a/c, hot water, safe) beds and pillows are very firm, hair drier and irons have to be signed out from the front desk for 2 hours at a time. The soap and shampoo provided does not lather well and there is a minimum number of coat hangers in the closet (6). There is a tv with English channels but there isn’t a phone in the room. The pools are nice and clean but very shaded
Stayed 7 nights in Feb 2019
This review was submitted before 2018 and has not been verified.

6/10 Okay

Rubi, Michigan

Liked: Cleanliness, room comfort

Modest hotel

The hotel itself was very modest, not a fancy luxurious place to stay, but it was a very comfortable suite to stay in for a week. Hotel staff are very nice people and provided plenty of information along with maps and schedules. The street is very busy and there are so many stores to see and things to do. The only downside to the all inclusive portion is the restaurant that we were told to dine at, connected to the hotel lobby and the bar nearby. Los Tulipanes waiters are rude and take their time when it comes to taking your order. There were only two waiters that were very nice, the rest couldn't care less about us. The food was amazing, which is why we kept returning and putting up with terrible service from the waiters.
Stayed 7 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

luis, salinas, ca.

Liked: Cleanliness, property conditions & facilities, room comfort
Position geografic is perfect. Clean and very secure.
Stayed 4 nights in Jul 2017
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Esther, Frisco TX USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible hotel

really bad experience, I don't recommend to no body this hotel.
Stayed 4 nights in Jun 2017
This review was submitted before 2018 and has not been verified.

4/10 Poor

Edgar

Disliked: Cleanliness, property conditions & facilities, room comfort

Great location, but that is it.

I booked a room in their luxury room, with queen bed. I was put off hotel site, the room was old and dirty, bugs everywhere. Room service once left is without any towel. Room amenities are very limited, no iron, no lotion, only hand soap, and shampoo. The upside is the overall location, this hotel is in the heart of downtown Playa Del Carmen. The restaurants for this hotel are extremely nice. The other bad is that the beach is approx a 20 minute walk, and even if you book all inclusive, they treat you like a nobody at the "Kool Beach" drinks are served in plastic cups, and food is not included, you must pay separate.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Sally

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort

Great location and drink options

The resort was very beautiful. It feels like you are walking through a jungle. It is right by 5th Avenue, so you are able to see pedestrians walking by. The bar and restaurant are open, so people watching is easy and fun! The beach is only a 10 minute walk, so you can walk on 5th Avenue and shop on your way if you want. Or there's a shuttle to take if walking isn't your style. Unfortunately, the rooms were just okay. Our room's linens had yellow stains on them. The shower didn't drain, and when we informed the front desk, they said they would send someone up to fix it, but didn't. We didn't spend much time in the rooms, however, so it wasn't that big of a deal. The patio had a hammock, though, which was very relaxing! The food was good. You do have to walk across the street for one of the restaurants that serves breakfast on the resort, but again, not a big deal. The bars were awesome! Lots of drink options for all-inclusive guests. The service wasn't awesome. They were always short on servers in the Living Bar and nice restaurant next door to Living Bar. The beach was awesome! You have to reserve chairs at Kool beach (free with all-inclusive!), and the bar there is close to the chairs. The bar tenders just looked at your wristband to make sure you're all-inclusive. They also had good drink options. Absolut vodka and Don Julio tequila were a few alcohol options, so it wasn't low-quality alcohol. Get a massage at Kool beach! Cheap :) Overall, it was great time!
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

never been in a hotel with a service like this.

Hotel didn't honor what we paid for the package. Shuttle from hotel to the airport was prepaid $76.00, but we had to take a taxi because the hotel rejected to give us the service. They said didn't have any shuttles that morning. our flight back to Houston was at 1:49, I spent 3 hours taking with the Expedia agents trying to solve the problem. They didn't do anything to help, the hotel employees either. It's like they didn't care at all, even do everything was confirmed in my printed documents from the computer. Spent more than two hours coming to the hotel after arriving because the driver didn't know where the Tucan hotel was located. Second night, when I opened my bed to go to sleep (10 pm) the flat sheet had very a "notorious BLOOD mark" on it. I requested to change the sheets, 3 times, I had to wait for an hour, until the front office sent somebody to my room #501. No apologies, no respect for the situation at all. The hotel we paid for is the Tucan hotel and beach club, but we had to walk 10 blocks to get there. The Expedia agent misguided us with lies and make us to pay for something we didn't buy. He affirmed us that our hotel was in the beach. Unfortunately our experience is been horrible. Our room was not Deluxe, we paid for delux I am requesting to be reimburse for the taxi ($46.00) and my money back for the prepaid Shuttle ($76.00). You have no right to ruin people's vacation. Itinerary # 7195161395666 Houston to Cancun, to Playa del Carmen Magdalena Rosental
This review was submitted before 2018 and has not been verified.

6/10 Okay

Manuel A, Mexico City

Disliked: Staff & service, room comfort

Disappointed

Very basic hotel Beach club is very far and non convenient Personnel is not kind The room is very basic and has no telephone in the room Bad Tv cable service
This review was submitted before 2018 and has not been verified.

8/10 Good

Chris, Okanagan Valley/San Blas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great. The wifi was horrible.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

tukan mal

cuartos muy pequeños, y la comida del all inclusive terrible.
This review was submitted before 2018 and has not been verified.

6/10 Okay

carolina, Playa del carmen

Mal el todo incluido

El hotel no ofrece lo que pagas aqui, era todo incluido y cuando llegas te dice que no incluye el club de playa, ni toda la comida ni bebidas y hay q pagar 2,000 pesos mas. Muy mal ya que cuando lo ofrecen en hoteles dice todo incluido. Nunca dice que no puedes ir a la playa.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Isaias, Estado de México

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No coincide lo que ofrecen con lo que es realmente

Al inicio solicite una habitación con una cama matrimonial y me dan una con dos individuales, al cuestionar sobre esto, me dan a entender que eso hay, y ofrecen el club de playa y varias cosas no aplican en el plan todo incluido, te quieren vender el plan "premium" y con menos de lo que cuesta me hubiera ido originalmente a otra opción que tenía, muy mal la verdad, deberían quitarlo de la lista de hoteles que manejan. Me lleve una decepción muy grande.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

kong, korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good

very good
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Shawn, Dallas, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome hotel!

I enjoyed Tucan hotel so much that if I am ever in that area again I will book my stay. I have never been to Mexico and I booked this through Expedia. The place was super, super clean. They seem to wash everything from top to bottom everyday. They are hard working and they do a wonderful job. The only thing that I would want to see change is the bed, it was a little stiff. Other than that the people, food and safety were awesome! Book this hotel if there is room you will not be disappointed.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Kerstin

Disliked: Cleanliness, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

6/10 Okay

Elin, Sverige

Liked: Staff & service, room comfort

Billigt och bra

Vi blev "uppgraderad" till Real Resort. Hade ett stort rum med balkong. Bra för pengarna. Samma för den all inclusive som ingick. Helt ok för pengarna. Stranden vid deras Beach Club var lite svår att bada från men det är inte så långt att gå för att få finare strand.
This review was submitted before 2018 and has not been verified.

6/10 Okay

dan

Liked: Staff & service
This review was submitted before 2018 and has not been verified.

8/10 Good

alex, Mty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for a weekend

I Like this hotel because of its location, right on the 5th ave. 3 blocks from the night clubs and 3 from the Beach, the Hotel is surrounded by restaurants, shops, some bars, so if you want to go out at nights it is an excellent choice. plus it is all inclusive so you actually do not spend on drinks at the beach. the hotel has a private beach with a bar next to KOOL. Im coming back no doubt.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
This review was submitted before 2018 and has not been verified.

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena atencion y exelente ubicacion optimo en precio por servicios
This review was submitted before 2018 and has not been verified.

8/10 Good

Gene

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Modest hotel. Good value

This is a good clean hotel in an excellent location. Air conditioning did not work but was eventually moved to a new room
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy recomendable

Esta estupendo el hotel Tukan que nos habiamos quedado en lugar del hotel Moongate. No se si es porque esta en remodelacion pero el Tukan es muy recomendable con alberca y jacuzzi. Solo un detalle, necesita nuevas almohadas para que esten mas suavecitos.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Ana, Ciudad de México, D.F., México

Disliked: Staff & service, property conditions & facilities, room comfort

no se hospeden aquí

no compren el "todo incluido" quete venden porque no incluye nada!