6/10 Okay
Roberto
Aug 3, 2018
Liked: Cleanliness, staff & service
A lot of unpleasant surprises
My stay was plagued with small unpleasant surprises.
The first was the total charge in my credit card. I was charged an additional $80 "service and cleaning fee" that was not quoted in hotels.com final price.
The second was the room's lack of light: it had only a small window facing a shaft, so I didn't have any natural light.
The third was the bed: it was terribly small and narrow (less than a twin). I am a short guy and my feet reached beyond the mattress.
The fourth was the room layout: the TV was mounted on the wall, 5 ft above the floor, but placed literally next to where the bed is (near my head), so it was impossible to watch TV while lying in bed.
The fifth was the cleaning (or lack thereof). When I came back the first day I found my room exactly as I had left it. When I asked the front desk why was this I was explained that their "concept" is that guests would clean themselves, pretty much as if they'd be staying at their own place. When I asked the reason for the $80 "cleaning fee" I was being charged but wasn't used for cleaning, I was told that that fee was for cleaning after I left (?!).
Overall the location was good, the room was OK (not considering the small details I mention above) and the people were friendly. However, these small surprises ruined the experience. I would not recommend it.
Roberto
Stayed 3 nights in Jul 2018