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The Waterfront Suites - Heritage Collection

Luxury aparthotel on the beach, with outdoor pool

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Photo gallery for The Waterfront Suites - Heritage Collection

Living area
Room
View from room
View from room
Outdoor pool

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Dryer
  • Pool
  • Parking available
  • Washer
  • Kitchen
  • Barbecue grill

Explore the area

Map
100 Marsden Road, Paihia, 0210
  • Paihia Wharf
    ‪3 min walk‬
  • Paihia Beach
    ‪4 min walk‬
  • Waitangi Treaty Grounds
    ‪4 min drive‬
  • Kerikeri (KKE-Bay of Islands)
    ‪18 min drive‬

Choose your unit

Suite, 2 Bedrooms, Ocean View

  • 2 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds OR 2 King Beds

View all photos for Deluxe Suite, 1 Bedroom

Room

Deluxe Suite, 1 Bedroom

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 2 Bedrooms

Living area

Premium Suite, 2 Bedrooms

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Single Beds OR 2 King Beds

View all photos for Penthouse, 3 Bedrooms

Room

Penthouse, 3 Bedrooms

  • 1 bedroom
  • Ocean view
  • Sleeps 7
  • 5 Single Beds OR 3 King Beds

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About the area

Paihia

Located in Paihia, The Waterfront Suites - Heritage Collection is in the city centre and on the beach. Paihia Wharf and Action World are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Bay of Islands and Tapeka Point Historic Reserve. Makana Chocolate Boutique and Bay Of Islands Vintage Railway are also worth visiting.

What's nearby

  • Paihia Wharf - 3 min walk - 0.3 km
  • Paihia Beach - 4 min walk - 0.4 km
  • Opua Forest - 19 min walk - 1.6 km
  • Waitangi Treaty Grounds - 4 min drive - 2.5 km
  • Russell Beach - 30 min drive - 15.6 km

Getting around

  • Kerikeri (KKE-Bay of Islands) - 18 min drive

Restaurants

  • ‪Cbk Craft Beer and Kitchen - ‬4 min walk
  • ‪Marina Cafe Opua - ‬8 min drive
  • ‪Hone's Garden - ‬26 min drive
  • ‪Paihia Wharf - ‬4 min walk
  • ‪Charlotte’s Kitchen - ‬3 min walk

About this property

The Waterfront Suites - Heritage Collection

Luxury aparthotel on the beach, with outdoor pool
This smoke-free aparthotel features an outdoor pool, WiFi in public areas and conference space. Other amenities include self parking, concierge services and dry cleaning. Each apartment provides a kitchen with a fridge, a stovetop, a microwave and a dishwasher. Guests will appreciate conveniences, such as a washer/dryer and an electric kettle, while an LCD TV with digital channels and a DVD player provide a bit of entertainment.
The Waterfront Suites - Heritage Collection offers 15 air-conditioned accommodations with washers/dryers and DVD players. Beds feature premium bedding. Accommodation at this 5-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include complimentary toiletries and hairdryers.

This Paihia aparthotel provides complimentary wireless Internet access. LCD televisions come with digital channels. Additionally, rooms include a safe and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include an outdoor pool.

Amenities

Pool
Kitchen
Washer
Dryer
Free WiFi
Air conditioning

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 3 per cent for credit card payments
The front desk is open daily from 8:00 AM - 6:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 40.0 per day.
Free cots are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: NZD 40.0 per day
  • Credit card charges are subject to a surcharge of 3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Paihia Sails Three Bedroom Premium Suite is located in a different building, 55 yards (50 meters) from the main property and does not have access to amenities such as the pool and barbecue facilities.

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Frequently asked questions

Does The Waterfront Suites - Heritage Collection have a pool?

Yes, this property has an outdoor pool.

Is The Waterfront Suites - Heritage Collection pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Waterfront Suites - Heritage Collection?

Self-parking is available for a fee.

What time is check-in at The Waterfront Suites - Heritage Collection?

Check-in start time: 2:00 PM; check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at The Waterfront Suites - Heritage Collection?

Checkout is at 10 AM.

Does The Waterfront Suites - Heritage Collection provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Waterfront Suites - Heritage Collection located?

Located in Paihia, this beachfront aparthotel is in the city centre, just steps away from Bay of Islands and Paihia Wharf. Paihia Beach and Te Ti Bay are also within 5 minutes.

The Waterfront Suites - Heritage Collection Reviews

Reviews

9.6

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 517 out of 647 reviews
Rating 8 - Good. 102 out of 647 reviews
Rating 6 - Okay. 13 out of 647 reviews
Rating 4 - Poor. 10 out of 647 reviews
Rating 2 - Terrible. 5 out of 647 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

9.4/10

Communication

Reviews

10/10 Excellent

Graeme

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great clean property with friendly staff in a convenient location
Stayed 9 nights in Dec 2024

10/10 Excellent

Philipp

Liked: Cleanliness, amenities, property conditions & facilities, communication
We loved our stay and we were even able to extend our stay without any issues! We loved it here!
Stayed 2 nights in Dec 2024

10/10 Excellent

Karrina

Liked: Cleanliness, amenities, property conditions & facilities, communication
Quality Accomodation close to dining and wharf options.
Stayed 1 night in Nov 2024

10/10 Excellent

Louise

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent - lovely apartment with everything we needed. Really nice staff- friendly and really helpful. Thankyou
Stayed 7 nights in Dec 2024

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities, communication
It was a beautiful property. Very accessible to lots of dining options.
Stayed 3 nights in Oct 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities, communication
Wonderful place to stay in Paihia - two bedroom apartment was ideal for the whole family and gorgeous views!
Stayed 1 night in Jul 2024

10/10 Excellent

Jasmine

Liked: Cleanliness, amenities, property conditions & facilities, communication
Fantastic accommodation and location!
Stayed 1 night in Jul 2023

10/10 Excellent

Grant

Liked: Cleanliness, property conditions & facilities, communication
Great place we will be back.
Stayed 3 nights in Jul 2023

10/10 Excellent

shenita

Liked: Cleanliness, amenities, property conditions & facilities, communication
Perfect spot across the water, a really pleasant stay
Stayed 1 night in Oct 2022

10/10 Excellent

Alexandra

Liked: Cleanliness, room comfort, communication

Fabulous

We had a lovely comfortable, spacious suite close to shops and restaurants, on the waterfront and easy parking.
Stayed 1 night in Jul 2024

10/10 Excellent

Mereana

Liked: Cleanliness, property conditions & facilities, communication
Its amazing love the look of the whole room and suites. Everything complinets the rooms well.
Stayed 1 night in Jun 2024

10/10 Excellent

Isaac

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location, good coffee next-door and Terra restaurant very close. Loved being so close to everything and the beach. Comfortable clean room. The pool was great for some morning exercise. We were very happy with our short stay here.
Stayed 1 night in Jan 2024

10/10 Excellent

Christina

Liked: Cleanliness, amenities, property conditions & facilities, communication
The grounds are beautifully landscaped. It is super close to all of the main areas of Paihia The suite itself was so well appointed.
Stayed 2 nights in Feb 2023

10/10 Excellent

Kirstin

Liked: Cleanliness, amenities, property conditions & facilities
Loved the property 😊
Stayed 2 nights in Apr 2023

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities, communication
Friendly clean great FOH
Stayed 1 night in Aug 2022

10/10 Excellent

Anna

Liked: Cleanliness, property conditions & facilities, communication
The receptionist was lovely. Very helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Ann Marie

Liked: Cleanliness, room comfort, communication

Exceptional

This is our second time staying here & it doesn't disappoint ,fabulous, spacious suites, Great location on the bay, close to all restaurants , the grounds are beautifully landscaped, secure underground parking, extremely friendly staff, would highly recommend
Stayed 3 nights in Feb 2024

8/10 Good

Gillian

Liked: Cleanliness, amenities, property conditions & facilities, communication
Air con wasn’t working but otherwise a fabulous property and location
Stayed 1 night in Feb 2024

10/10 Excellent

ian

Liked: Cleanliness, amenities, property conditions & facilities, communication
We have stayed here a few times and have always found it great ,very convenient to all amenities ,exept for the man at reception who when i asked if the restaurant over the water was open asked which restaurant,the one directly opposite i replied,he acted like i was an idiot,i thought he was
Stayed 2 nights in Sep 2022

4/10 Poor

John

Disliked: Communication
Rude aggressive receptionist. No view.
Stayed 5 nights in Mar 2024

6/10 Okay

Nick

Liked: Amenities, communication
Pretty good. Disappointed in condition and smell coming from the carpet in bedroom. Mouldy or damp
Stayed 1 night in Nov 2022

8/10 Good

Alan

Liked: Cleanliness, room comfort, communication

Lovely place - pity about the Wi-Fi

My wife and I stayed at the Waterfront Suites for three nights in October 2023. Our room was very nice and well-appointed, and the location was perfect. I would have rated it as five stars except for the very poor internet connection through the Wi-Fi. When I brought it up at reception, I was told to call an outside number (I have to say that the personnel were lovely – this is a management decision). As I didn't have a NZ phone, I had to call from reception. Of course, no one answered, and we had to put up with very slow, or non-existent internet access for our entire stay (I couldn’t even upload a single image). A good internet connection is essential these days, almost as important as electricity. Making the guest call a third-party service provider is akin to having to call the local electric company when the power is out. Waterfront management should improve the connection and take control of support.
Stayed 3 nights in Oct 2023

10/10 Excellent

Sue

Liked: Cleanliness, property conditions & facilities, communication
Stayed 6 nights in Sep 2024

10/10 Excellent

Louise

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very helpful with organising day trips
Stayed 3 nights in Aug 2024

10/10 Excellent

Corey

Liked: Cleanliness, room comfort, communication
Stayed 1 night in Aug 2024