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Sunset Palace Mazatlan

Beach fun in outdoor pool, near Cerritos Beach

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Photo gallery for Sunset Palace Mazatlan

Business centre
Room
View from property
Front of property
Bar (on property)

Reviews

6.2 out of 10

Popular amenities

  • Pet-friendly
  • Bar
  • Room service
  • Gym
  • Pool
  • All-inclusive

Explore the area

Map
Avenida Camaron Sabalo 1927, Zona Dorado, Mazatlán, SIN, 82110
  • Cerritos Beach
    ‪19 min walk‬
  • El Cid Country Club Golf Course
    ‪4 min drive‬
  • Mazatlan International Center
    ‪6 min drive‬
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪35 min drive‬

Rooms & beds

Spaces

Number of living rooms

View all photos for Room (Dog Friendly)

Room

Room (Dog Friendly)

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

Room

Deluxe Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds (Preferencial)

Room

Room, 2 Queen Beds (Preferencial)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Preferencial)

Room

Room, 1 King Bed (Preferencial)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Room

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About the area

Mazatlán

Located near the beach, Sunset Palace Mazatlan is in Zona Dorada, a neighbourhood in Mazatlán. Mazatlán Aquarium is a popular attraction and the area's natural beauty can be seen at Cerritos Beach and Olas Altas Beach. Looking to enjoy an event or a game while in town? See what's happening at Teodoro Mariscal Stadium or Mazatlán Stadium. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Playa Brujas - 5 min walk - 0.5 km
  • Cerritos Beach - 19 min walk - 1.6 km
  • El Cid Country Club Golf Course - 4 min drive - 2.7 km
  • Mazatlan International Center - 6 min drive - 5.0 km
  • Mazatlán Aquarium - 9 min drive - 6.6 km

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 33 min drive

Restaurants

  • ‪La Catrina Restaurant y Cantina - ‬4 min walk
  • ‪Los Panchos-pueblo Bonito - ‬8 min walk
  • ‪Diego's Beach House - ‬4 min walk
  • ‪Mané - ‬2 min walk
  • ‪Cenaduría Chayito - ‬2 min walk

About this property

Sunset Palace Mazatlan

Beach fun in outdoor pool, near Cerritos Beach
This hotel features an outdoor pool, a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli and a business centre.
Sunset Palace Mazatlan offers 127 air-conditioned accommodations with a safe and complimentary bottles of water. LED televisions come with cable channels.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Amenities

Pool
All-inclusive
Pet-friendly
Parking included
Free WiFi
Restaurant

House Rules

Check in after 3:00 PM
Minimum age to rent: 18
Check out before noon
default

Pets

Pets allowed: dogs less than 15 kg per pet (limit one pet total)
default

Smoking

Smoking allowed: in designated areas

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MXN 195 for adults and from MXN 195 for children
  • Pet fee: MXN 600 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Sunset Palace Mazatlan have a pool?

Yes, this property has an outdoor pool.

Is Sunset Palace Mazatlan pet-friendly?

Yes, Sunset Palace Mazatlan allows dogs (limit 1 total) with a maximum weight of up to 15 kg per pet. There's a fee of MXN 600 per pet, per night.

How much is parking at Sunset Palace Mazatlan?

Self-parking is free at this property.

What time is check-in at Sunset Palace Mazatlan?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Sunset Palace Mazatlan?

Checkout is at noon.

Are there all-inclusive benefits at Sunset Palace Mazatlan?

Yes, the property is all-inclusive.

Where is Sunset Palace Mazatlan located?

Offering direct access to the beach, this Zona Dorada hotel is steps from Playa Brujas and 2.1 mi (3.4 km) from The Mazatlan Malecón. Punta Camaron Beach and El Cid Country Club Golf Course are also within 2 miles (3 km).

Sunset Palace Mazatlan Reviews

Reviews

6.2
Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 193 out of 1000 reviews
Rating 8 - Good. 247 out of 1000 reviews
Rating 6 - Okay. 206 out of 1000 reviews
Rating 4 - Poor. 156 out of 1000 reviews
Rating 2 - Terrible. 198 out of 1000 reviews

6.4/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

María Dávila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only part I didn't like was the check-in my flight arrived late and the hotel had cancelled my reservation I waited about 2 1/2 hours in the lobby other than that every thing was fine I stayed 15 days
Stayed 14 nights in Apr 2024

10/10 Excellent

Cesar Ivan

Liked: Cleanliness, staff & service, amenities
Like
Stayed 2 nights in May 2024

6/10 Okay

Alonso

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not
Stayed 5 nights in Feb 2024

4/10 Poor

José

Poor services dirty room
Stayed 1 night in Apr 2024

2/10 Terrible

Alma

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Apr 2024

2/10 Terrible

German

Terrible
Stayed 1 night in Apr 2024

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They cancelled the booking after I had already flown all the way to Mexico. They didn't care.
Stayed 1 night in Apr 2024

6/10 Okay

Salim

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location right on the beach, great staff. Lots of great dining options in the area. Local bus out front. Beach can get noisy at times, but quite at night. They seem to loose everyones reservation so be prepared to take extra long at checkin. There is no WIFI as advertised. Its only a hotspot from a cell phone by the front desk only. No wifi anywhere else. Hotel needs a major renovation, looks like the rooms haven't been updated since the 80's.
Stayed 7 nights in Apr 2024

6/10 Okay

Tanya

Disliked: Staff & service
Mal personal
Stayed 1 night in Jul 2023

2/10 Terrible

luca

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The propriety didn’t look like the pictures at all, the condition of the room and bathroom were terrible , the beach side was very poor and dirty, the private beach area didn’t have any amenities like chairs or tables. The a/c in the room was leaking water and the tv was broken. I will not stay again.
Stayed 3 nights in Jul 2024

4/10 Poor

Cyntia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location for this place is amazing. The best beach in all mazatlán is where this hotel is located at. Too bad the hotel itself it’s falling apart. Nothing works correct. It’s too old and nobody cared to do upkeep at all. The pool was not usable in three weeks that we stayed there. Good thing the best beach is there. The staff makes up for the “condemned” place. They are friendly and very attentive. At least, that was my experience with them.
Stayed 22 nights in Nov 2023

4/10 Poor

Arturo

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad
Stayed 1 night in Feb 2024

2/10 Terrible

Jordan

Worst hotel I’ve ever stayed in Dirty the whole building looks rundown on the outside and in the rooms holes in the wall No soap bad beds y’all should take this hotel off of Expedia so other people don’t book here. Is there a way to get a partial refund
Stayed 1 night in Mar 2024

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience photos of the property are completely outdated booked because it was one of the very few that said pet friendly the room we got was on the 1st floor and pretty gross (even for me who is usually not picky) the staff was rude I took pictures of the room was not expecting 5 stars but deff not motel look, I am glad we only booked for one night I wish I could get my money back not work $150

2/10 Terrible

MARIA

Disliked: Cleanliness, staff & service, property conditions & facilities
No wi-fi
Stayed 1 night in Mar 2024

4/10 Poor

Roberto

Disliked: Cleanliness, amenities, property conditions & facilities
No wifi, no tv signal, 1st day no hot water in the shower, restroom ceiling falling apart, restroom sink old and patched, bathtub old and not well maintained, patches on the ceiling on top of the bed, cracked glass on the sliding door to balcony, bedroom door not aligned to be able to lock it with the safety lock but it does close.
Stayed 4 nights in May 2024

2/10 Terrible

Matthias

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I find this hotel unacceptable / terrible. I only had a brief visit to the toilets at reception, which were extremely dirty. Despite a confirmed reservation, there was no room available for me. Neither reception nor Expedia were willing to help me find alternative accommodation. Never again! I can only recommend avoiding this hotel. The other reviews speak for themselves. If it hadn't been the only hotel available, I would never have booked it.
Stayed 2 nights in Apr 2024

6/10 Okay

Iyary Sinai Vazquez

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hotel seems to be in good shape - unfortunately it’s in a not very nice shape. Rooms & general areas are without maintenance. Plants are super dry, they are not watered. Tiles in the floor in a lot of areas are broken. Terrace area in the room seems to be dirty and without maintenance. Beds are good to go for a sleep & crew are very professional. The pool area is very nice however there are no seats to take sun apart from the restaurant area under the shade. It’s been ok, however it’s sad to see a hotel in a nice area without maintenance and falling apart.
Stayed 2 nights in Mar 2024

2/10 Terrible

Nadine

Disliked: Staff & service, property conditions & facilities
My room was nice .... except the fan wasn't working and the lights didn't work either and the air conditioning unit didn't go on until my last night there a service man told me that I had to insert my room key into the hanger by the door for everything to work.... Well great but still nothing work and to make matters worst my sink was clogged up I reported it right away and when I checked out it was still clogged. I will never return to this hotel.
Stayed 2 nights in Apr 2024

2/10 Terrible

Frank

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Beware of the MOLD.

The hotel valet guy was very friendly and helpful. The front desk staff, not so friendly but not rude. Upon arrival to our rooms, they were in horrible condition. Lots of mold, broken tile, dirty curtains, door latch broken and patched with staples. Door peep hole missing and stuffed with tissue. Bathroom was moldy and interior walls moldy, but painted over. Advised the front desk about the condition of rooms and they did allow me to see other rooms. I rented two rooms. One room was one step better and the other was just as moldy. The elevator was not functioning as well. I told the front desk that we wanted to be reimbursed and we’re going to check out. They said because I reserved via Hotels.com, they were not going to refund me. The front desk person said, the on duty manager had given the order not to refund me. They also said all rooms look the same. I felt as if I was wasting my time and we left. The hotel is in need of a full remodel and they should stop operations asap. I could not in good conscience let my family stay one more minute there.
Stayed 1 night in Apr 2024

10/10 Excellent

mauricio enriquez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo ok
Stayed 4 nights in Jul 2024

10/10 Excellent

mauricio enriquez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo ok
Stayed 5 nights in Jul 2024

2/10 Terrible

Karina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pesimas instalaciones, elevadores inseguros, muchisima humedad, sin agua caliente, no sirven las tvs, y lo peor de todo, con plaga de chinches en las camas
Stayed 3 nights in Sep 2024

2/10 Terrible

Zulema Judith

Liked: Staff & service
Disliked: Cleanliness, amenities
Muy sucio el baño
Stayed 1 night in Aug 2024

2/10 Terrible

jose

Stayed 3 nights in Sep 2024