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Aparthotel

Hotel Colonial Playa del Carmen

Colonial aparthotel with a 24-hour front desk and an outdoor pool

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Photo gallery for Hotel Colonial Playa del Carmen

Outdoor pool
Pool
Front of property
Room
Lobby sitting area

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Business services
CA $53
includes taxes & fees
Dec 4 - Dec 5

Explore the area

View in a map
  • Place, Quinta Avenida
  • Place, Playa del Carmen Main Beach
  • Place, Playa del Carmen Maritime Terminal
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Choose your unit

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Room

Suite

  • 538 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Junior Suite

Room

Junior Suite

  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

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Room

Deluxe Twin Room

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room

Room

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Room

Deluxe Room

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Room

Double Room

10.0 out of 10
Exceptional
(1 review)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Room

Deluxe Double Room

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Room

Standard Double Room

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Playa del Carmen

Located in Playa del Carmen, Hotel Colonial Playa del Carmen is in the city centre. Gran Coyote Golf and Xplor Theme Park are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Tres Rios Ecopark and Maroma Beach. Don't miss out on a visit to Xcaret Eco Theme Park. Spend some time exploring the area's activities, including golfing.
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What's nearby

  • Quinta Avenida - 5 min walk - 0.4 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 8 min walk - 0.7 km
  • Mamitas Beach - 16 min walk - 1.3 km
  • Xcaret Eco Theme Park - 14 min drive - 10.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 47 min drive

Restaurants

  • ‪Asadero El Pollo - ‬1 min walk
  • AY Taco PDC
  • ‪La Brocherie - ‬3 min walk
  • ‪Mulix Cocina Boutique Pdc - ‬2 min walk
  • ‪Lost Tiki - ‬1 min walk

About this property

Hotel Colonial Playa del Carmen

Colonial aparthotel with 24-hour front desk and outdoor pool
This smoke-free aparthotel features an outdoor pool, a 24-hour front desk and tour/ticket assistance. WiFi in public areas is free. Additionally, a TV in a common area, multilingual staff assistance and a banquet hall are on-site. Each apartment offers free WiFi, a TV with satellite channels and a ceiling fan. A shower, a phone and a desk are among the other amenities that guests will find. Change of towels is available on request.
Hotel Colonial Playa del Carmen offers 130 air-conditioned accommodations with free toiletries and a ceiling fan. Satellite televisions are provided. Bathrooms include a shower.

This Playa del Carmen aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and change of towels can be requested.

Recreational amenities at the aparthotel include an outdoor pool.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

Our prices include all fees. No hidden fees.

Amenities

Pool
Free WiFi
Air conditioning
24/7 front desk
Housekeeping
Business services

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property collects a 1.50 USD environmental tax at check-in.

We should mention

Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
Children under 12 years old are not allowed in the swimming pool without adult supervision

Frequently asked questions

Does Hotel Colonial Playa del Carmen have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 9:00 PM.

Is Hotel Colonial Playa del Carmen pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Colonial Playa del Carmen?

This property doesn't offer parking.

What time is check-in at Hotel Colonial Playa del Carmen?

Check-in start time: 3:00 PM; check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Colonial Playa del Carmen?

Checkout is at 11:30 AM.

Where is Hotel Colonial Playa del Carmen located?

Located in Downtown Playa del Carmen, this aparthotel is within 6 mi (10 km) of Gran Coyote Golf, Xplor Theme Park and Xcaret Eco Theme Park. El Camaleón Mayakoba Golf Course and Tres Rios Ecopark are also within 9 mi (15 km).

Hotel Colonial Playa del Carmen Reviews

Reviews

7.8

Good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 419 out of 1278 reviews
Rating 8 - Good. 471 out of 1278 reviews
Rating 6 - Okay. 233 out of 1278 reviews
Rating 4 - Poor. 83 out of 1278 reviews
Rating 2 - Terrible. 72 out of 1278 reviews

8.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

8.2/10

Communication

Reviews

10/10 Excellent

Ivan

Liked: Cleanliness, property conditions & facilities
Nice pool in the middle of the hotel. Spacious rooms.
Stayed 1 night in Jun 2025

10/10 Excellent

Anna

Liked: Cleanliness, property conditions & facilities, communication
I was happy with this staying, the room was cleaned every day. Great location and staff. Good value for this money.
Stayed 7 nights in Apr 2025

10/10 Excellent

Serge

Liked: Cleanliness, property conditions & facilities, communication
I’ll be coming back
Stayed 3 nights in Apr 2025

8/10 Good

Jason

Liked: Cleanliness, property conditions & facilities, communication
A great place that has a local feel. Mixed traditional with good City access, on foot or taxi. We walked to the Cozumel Ferry after checking out
Stayed 1 night in Feb 2025

10/10 Excellent

Shawn

Liked: Cleanliness, amenities, property conditions & facilities, communication
I have stayed at this hotel for 6 times since 2017 and love it the location is amazing it’s clean safe and very affordable the restaurant next door has a great menu with great prices budget friendly place and good service thanks for having us here again and again 😘❤️😊
Stayed 7 nights in Dec 2024

6/10 Okay

Denise

Disliked: Property conditions & facilities, communication
Front desk clerk were not friendly, the hotel is so outdated, what I liked about this hotel was that it was close to both ADO’s, Walmart and Quinta Avenida… and yes I would stay there again…
Stayed 4 nights in Mar 2025

10/10 Excellent

Francis

Liked: Cleanliness, amenities, property conditions & facilities, communication
Absolutely loved my stay. It was very convenient getting around and so close to everything. Staff was amazing and will definitely stay again. Cant wait to see whats happening on roof.. only thing i could ask for is ability to suntan at hotel. Thank you so much 💓
Stayed 8 nights in Jan 2025

8/10 Good

Richard

Liked: Cleanliness, communication
Affordable and close by everything.
Stayed 2 nights in May 2024

8/10 Good

anthony

Liked: Cleanliness, property conditions & facilities, communication
Overall I enjoyed my stay here. The room was clean but a bit small. Not bad though. The restaurant next door is very good. The WiFi is the only thing I had an issue with. It was sketchy at best. It was a bit noisy at night but quieted down after midnight. I definitely recommend this hotel.
Stayed 10 nights in Apr 2025

8/10 Good

Kenneth

Liked: Cleanliness, property conditions & facilities, communication
Hotel Colonial is not a luxury resort, but it is more than adequate. Nice pool. Clean room. Safe and good location in Playa del Carmen. Programable room safe. Friendly staff. Restaurants and entertainment close . Beach is only a short walk away. Not far from ADO bus station.
Stayed 10 nights in Feb 2025

8/10 Good

Sari

Liked: Cleanliness, room comfort, communication

Playa

Perfect place to stay in Playa for a few days. Great location enjoyed the pool! Great price value!
Stayed 3 nights in Feb 2024

10/10 Excellent

Arthur

Liked: Cleanliness, property conditions & facilities, communication
Wonderful little gem near Quinta Avenida. Walkable to all the great spots! Great restaurants nearby and an awesome fruit grocery nearby. Clean and safe! Great staff.
Stayed 1 night in May 2024

10/10 Excellent

Veronica

Liked: Cleanliness, property conditions & facilities, communication
They helped us out accommodated to our needs
Stayed 1 night in Sep 2024

10/10 Excellent

Elana

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had a lovely time staying at Hotel Colonial in PDC! The staff was friendly and helpful, always willing to suggest activities or call a taxi when we needed it. They also speak English and Spanish for those who may not be as familiar with Spanish. Our room was spacious, comfortable, and clean, exactly what we needed to come back to after long days of activities. We also spent a good amount of time by the pool which was just perfect! The area around the hotel felt very safe and was only a short walk from the beach and Quinta Avenida so we walked pretty much everywhere! If you are looking for a good local restaurant to try, we frequently stopped by Muelle de Chema right next door - the food is delicious and the staff are very kind and friendly. Overall, a fantastic experience!! I would recommend this Hotel Colonial to anyone!!!
Stayed 8 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great thanks
Stayed 5 nights in Jun 2024

6/10 Okay

Richard

Liked: Room comfort

2 night stay

My stay was for only 2 days. You have to go to the front desk to ask for shampoo because they don’t put it in the room. The staff is very friendly but have very limited English, but they try to help.
Stayed 2 nights in Jan 2024

4/10 Poor

Jim

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Pool gets overpacked. Water splashing everywhere.
Stayed 5 nights in May 2024

8/10 Good

Blanca

Liked: Cleanliness, property conditions & facilities, communication
People don't respect others at bedtime, are talking so loud by the pool at late hours. also, you need to mention that the parking is around the corner and the administration desk is open late.
Stayed 4 nights in Mar 2024

10/10 Excellent

Johnny

Liked: Cleanliness, amenities, property conditions & facilities, communication
Just left Hotel Colonial after a 7 night stay. Everyone at the hotel from the people that worked behind the desk, to the Security Guard (Abraham), to the maids, all were so friendly and helpful and all treated me like a VIP (which I'm not!) Basic room, but a king sized bed, refrigerator, a/c, great water pressure, room safe, and tv. I couldn't find any English speaking channels, but I wasn't there to watch tv, so really not an issue. Food carts right around the corner on Calle 2. Fifth Avenue 3 blocks away. El Fogon, on Avenida 30 a 5 minute walk. Walmart & Mega app a 10-12 walk (max). I didn't use the pool, but it was very big and right behind the lobby, looked great. No elevators, but I was only 1 floor up so no issues for me. I would stay at Hotel Colonisl again without hesitation.
Stayed 7 nights in Jan 2024

8/10 Good

Dywayne

Liked: Cleanliness, amenities, property conditions & facilities, communication
We were a little nervous booking a hotel for 2 weeks without seeing it...but it turned out great. We stayed in a room with a patio door that opened into a courtyard surrounded by 7 other rooms. That meant natural light and fresh air, two really improtant things for me in a hotel room! The room had a good closet, a safe (we didn't use it) and a mini fridge. It was leaking the first day we plugged it in, maintenance came by and put a towel behind it... problem solved LOL. We had a king bed, a table for 2 with 2 chairs. Just what we needed for the in room meals when were were taking a break from eating out. The bed had a bottom, sheet, a top sheet and a light blanket. In September we didn't need it! The air conditioner worked well (even though I only turned it on sporadically to cool down the room). The bathroom had a tub, not very often do I see that! The "rain shower head" was in the middle of the tub so lots of room for hubby and I to shower together :) NOTE- as a woman with long hair I HATE these showers. There is never enough pressure. We had a problem the first day with a bit of a water leadk out of the pipe coming out of the roof to the shower, maintenace came and "patched" it. By the end of our 2 weeks there, the slow leak peeled the paint away on the roof around the shower head. A water cooler to fill our own bottles WIN! Really nice front desk staff WIN! Restaurant right next door with GREAT prices and variety WIN! Tienda across the street selling ICE WIN WIN!
Stayed 14 nights in Sep 2024

8/10 Good

MARIA ELENA

Liked: Cleanliness, amenities, property conditions & facilities, communication
My stay was great
Stayed 10 nights in Jul 2025

10/10 Excellent

Esme

Liked: Amenities
LOVED IT
Stayed 3 nights in Jul 2025

10/10 Excellent

AZALIA

Liked: Cleanliness, room comfort, communication
Muy satisfecha la recepcionistas muy amables y serviciales me sentí tranquila por la seguridad
Día romántico y agradable
Stayed 1 night in Jul 2025

8/10 Good

Marcos

Liked: Cleanliness, amenities, property conditions & facilities
Overall good hotel, convenient location, amazing pool, clean room. But room 206 air conditioning was not good. Amazing staff
Stayed 1 night in Jul 2025

8/10 Good

Adriana

Liked: Cleanliness, property conditions & facilities, communication
En general nos gustó, tenemos cerca la avenida principal, la playa la central de autobuses ADO, el personal amable
Stayed 4 nights in Jul 2025