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Aparthotel

Staycity Aparthotels, London, Heathrow

Riverside aparthotel connected to the convention centre in Hayes with a restaurant

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Photo gallery for Staycity Aparthotels, London, Heathrow

Food and drink
Exterior
Food and drink
Room
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Bar
  • Air conditioning
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
High Point Village, Station Approach, Hayes, England, UB3 4FL
  • Stockley Park
    ‪14 min walk‬
  • Brunel University
    ‪6 min drive‬
  • Twickenham Stadium
    ‪13 min drive‬
  • London (LHR-Heathrow)
    ‪8 min drive‬

Choose your unit

View all photos for Studio

Room

Studio

  • 269 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed

View all photos for Standard Apartment, 2 Bedrooms, 2 Bathrooms

Room

Standard Apartment, 2 Bedrooms, 2 Bathrooms

  • 624 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 3 Single Beds and 1 Double Sofa Bed OR 1 Double Bed, 1 Single Bed and 1 Double Sofa Bed

View all photos for Standard Apartment, 2 Bedrooms (1 bathroom)

Room

Standard Apartment, 2 Bedrooms (1 bathroom)

  • 538 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 6
  • 1 Double Bed, 2 Single Beds and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Apartment, 1 Bedroom (Twin)

Room

Standard Apartment, 1 Bedroom (Twin)

  • 377 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Executive Double or Twin Room

Room

Executive Double or Twin Room

  • Studio
  • 1 bathroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room

Room

Standard Double Room

  • 183 sq ft
  • 5 bedrooms
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Apartment, 1 Bedroom (Double)

Room

Standard Apartment, 1 Bedroom (Double)

  • 377 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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About the area

Hayes

Located on the riverwalk, Staycity Aparthotels, London, Heathrow is in Botwell neighbourhood and is connected to the convention centre. Kensington High Street and Oxford Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Royal Botanic Gardens, Kew and Thames River. Looking to enjoy an event or a game? See what's going on at Wembley Stadium or Twickenham Stadium.

What's nearby

  • London Motor Museum - 4 min walk - 0.4 km
  • Stockley Park - 14 min walk - 1.2 km
  • Brunel University - 6 min drive - 5.1 km
  • Twickenham Stadium - 13 min drive - 9.2 km
  • Wembley Stadium - 19 min drive - 15.3 km

Getting around

  • Hayes & Harlington Station - 2 min walk
  • Hounslow West Underground Station - 6 min drive
  • Heathrow Airport (LHR) - 15 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Orlando - ‬6 min walk
  • ‪The Botwell Inn - ‬8 min walk
  • ‪Costa Express - ‬5 min walk
  • ‪Subway - ‬6 min walk

About this property

Staycity Aparthotels, London, Heathrow

Riverside aparthotel connected to the convention centre in Hayes with a restaurant
A restaurant, a fitness centre and a bar/lounge are available at this aparthotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe and self parking. Each apartment provides an LCD TV with digital channels, plus a kitchen with a fridge, a stovetop and a microwave. Added amenities include free WiFi, premium bedding and a rainfall shower. Weekly housekeeping is available.
Staycity Aparthotels, London, Heathrow offers 269 accommodations with a hairdryer and an iron/ironing board. Beds feature premium bedding. Accommodation at this 4-star aparthotel has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers with a rainfall showerhead.

This Hayes aparthotel provides complimentary wireless Internet access. LCD televisions come with digital channels. Housekeeping is provided on a weekly basis.

Recreational amenities at the aparthotel include a fitness centre.

Amenities

Kitchen
Free WiFi
Restaurant
Air conditioning
Laundry
Gym

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 10
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)
For any questions, please contact the property using the information on the booking confirmation
Guests who wish to book breakfast are encouraged to contact the property before arrival to pre-book it and receive a discounted breakfast price.

Renovations and closures

This property is closed from 24 November 2022 to 31 December 2023 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately GBP 10 for adults and from GBP 5.00 for children
  • Self-parking fee: GBP 15 per day
  • Early check-in fee: GBP 10 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee and varies based on unit size

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Frequently asked questions

Is Staycity Aparthotels, London, Heathrow pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Staycity Aparthotels, London, Heathrow?

Self-parking is available for GBP 15 per day. Limited spots are available.

What time is check-in at Staycity Aparthotels, London, Heathrow?

Check-in start time: 3:00 PM; check-in end time: anytime. Early check-in is available for a fee of GBP 10 (subject to availability).

What time is check-out at Staycity Aparthotels, London, Heathrow?

Checkout is at 11 AM. Late checkout is available for a fee (subject to availability).

Where is Staycity Aparthotels, London, Heathrow located?

Located in Botwell, this aparthotel is within 9 miles (15 km) of Brunel University, Wembley Stadium and Twickenham Stadium. Syon Park and Royal Botanic Gardens, Kew are also within 9 miles (15 km). Hayes & Harlington Station is only a 2-minute walk.

Staycity Aparthotels, London, Heathrow Reviews

Reviews

8.6

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 1117 out of 2356 reviews
Rating 8 - Good. 860 out of 2356 reviews
Rating 6 - Okay. 237 out of 2356 reviews
Rating 4 - Poor. 69 out of 2356 reviews
Rating 2 - Terrible. 73 out of 2356 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Check-in

8.6/10

Communication

6.0/10

Location

8.0/10

Listing accuracy

Reviews

10/10 Excellent

OLAWUNMI

Liked: Cleanliness, property conditions & facilities, communication
Loved staying at this hotel due to proximity to airport.
Stayed 6 nights in Jul 2022

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very friendly staff, helpful, clean hotel
Stayed 1 night in Oct 2022

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities, communication
The staff were very friendly and helpful
Stayed 7 nights in Aug 2022

6/10 Okay

raynier

Liked: Cleanliness, amenities, property conditions & facilities
Very convenient, metro in front of the hotel. Rooms are clean and spacious. If you need a Heathrow hotel, this is a great option.
Stayed 1 night in Sep 2022

6/10 Okay

James

Disliked: Property conditions & facilities
Next to train station and 1 stop from LHR
Stayed 1 night in Jul 2022

10/10 Excellent

Xiaochen

Liked: Cleanliness, amenities, property conditions & facilities, communication
Convenient location and friendly staff. The room was well equipped, spacious and comfortable. The price was also reasonable.
Stayed 3 nights in Aug 2022

10/10 Excellent

Longbo

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location to access the airport! Room was big and very clean. Staff was very helpful. Definitely recommended!
Stayed 1 night in Jul 2022

10/10 Excellent

brad

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great friendly hotel close to airport and great walking to train then to the tube. Overal great experience
Stayed 3 nights in Aug 2022

8/10 Good

Brian

Liked: Cleanliness, room comfort, communication

Great value for London stay

The hotel is conveniently located to bus and train lines. This is a big plus in the London area. The rooms are spacious. There are laundry, gym and restaurants on site.
Stayed 2 nights in Sep 2022

8/10 Good

Amit

Liked: Cleanliness, room comfort, communication
Next to tube station and 15 mins from heathrow airport Great Indian restaurant next door and close to Tesco
Stayed 1 night in Jul 2022

10/10 Excellent

wai chi

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent Transport to Heathrow Airport
Stayed 4 nights in Nov 2022

10/10 Excellent

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities, communication
Exactly what we needed. Spot along train route. Clean facility with accommodating staff.

10/10 Excellent

Angela M

Liked: Cleanliness, amenities, property conditions & facilities, communication
It's literally next to Tube station, 6 min ride away from Heathrow airport. Everyone was friendly, and helpful. Especially Luna!! The breakfast was delicious, with many options.
Stayed 1 night in Aug 2022

8/10 Good

Satender

Liked: Cleanliness, amenities, property conditions & facilities, communication
Location of the property is big plus as it is just in front of Hayes & Harlington station. Only problem was corridors of the property were smelling. Apartment was nice and clean
Stayed 5 nights in Nov 2022

10/10 Excellent

Richard

Liked: Cleanliness, amenities, communication
Excellent front of house staff; they all go above and beyond their duties to assist their guests in any way they can...I would like to single one or two of them out for special mention, but to be quite honest they are all fantastic.I have been staying here for many years now, and will continue to for as long as they continue their exceptional service.
Stayed 7 nights in Jul 2022

10/10 Excellent

Gbesimi

Liked: Cleanliness, amenities, property conditions & facilities, communication
Response excellent Willing to help
Stayed 2 nights in Aug 2022

8/10 Good

Gbesimi

Liked: Cleanliness, amenities, property conditions & facilities, communication
Prompt response to customers Warm welcome and going extra mile
Stayed 7 nights in Aug 2022

8/10 Good

Justin

Liked: Cleanliness, amenities, property conditions & facilities, communication
I've stayed here a few times over the years due to the location, amenities and ease of getting in to central London. The apartments are well appointed and clean, and the price is reasonable for London. It's ideal if you're driving to London due to the secure car park (you do have to pay extra for parking) and it's easy to get to from the motorway network. Hayes train station is next door and you can be in central London in under 20 minutes. It's also great for getting to Windsor. The staff were all helpful and polite.
Stayed 0 nights in Sep 2022

8/10 Good

Takayi

Liked: Cleanliness, amenities, property conditions & facilities, communication
I liked the studio apartment. Eighth floor was quiet. Only issue is the air conditioning was not working well and the windows do not open so it was too hot at night.
Stayed 6 nights in Jul 2022

10/10 Excellent

Zaheer

Liked: Cleanliness, room comfort, communication
Bit noisy because Room D509 children are playing early 7 in the morning
Stayed 4 nights in Aug 2022

8/10 Good

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location if you need to get into the metropolis or points west (e.g., Oxford). A well-stocked Tesco next door is also very convenient. Rooms are comfortable and well-equipped. My only caution is housekeeping, which is hit-or-miss: they did not refresh my room as scheduled and when they did, they left the floor unswept, didn't change all the sheets, a few other things. Speaking to the front desk sorted most of these issues.
Stayed 27 nights in Sep 2022

8/10 Good

Gary

Liked: Cleanliness, room comfort, communication

Faff

Great staff and secure parking. There's no option to check in conveniently - gone are the days of walking up to reception and paying. You have to scan the app and fill in loads of details. 3 easy steps it says?!?!
Stayed 1 night in Aug 2022

2/10 Terrible

Chantal

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Not in a very good area. Whole building smelled very bad. I understand people are cooking in their rooms but it was beyond disgusting. Rooms did not feel clean in the inside.
Stayed 1 night in Sep 2022

6/10 Okay

Verified traveller

Liked: Room comfort

Ok but could be much better

Good parking, friendly and helpful staff, and comfortable, good sized double bed. Rooms are basic, would be better for families if there was a television in the actual bedroom of one bed apartments as parents have this then when children go to bed (children’s beds are a sofa bed in the living room area that fold out into two separate single beds). Wasn’t convinced that bedding for sofa bed had been washed properly. Quite a few stains on corridor carpets - feels like everywhere needs a good clean. Feels very much like a budget hotel.
Stayed 1 night in Aug 2022

4/10 Poor

Rachel

Disliked: Communication

Hit and miss

Very very disappointed after checking in online way in advance and after letting the hotel know what time we would be there, after a 5 hour journey we got there for 3pm which was check in time and had made them aware this is arrival time on our online check in, we had to wait almost an hour for our room keys. Nothing offered while we sat there wasting our time.
Stayed 2 nights in Aug 2022