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The Chicago Hotel Collection - Millennium Park

Art Deco hotel with coffee shop/cafe and restaurant

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Photo gallery for The Chicago Hotel Collection - Millennium Park

Room
Pool
Exterior
Room
Dining

Reviews

5.2 out of 10

Popular amenities

  • Room service
  • Kitchen
  • Pet-friendly
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

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55 E Washington St., Chicago, IL, 60602
  • Millennium Park
    ‪2 min walk‬
  • Michigan Avenue
    ‪2 min walk‬
  • Chicago Riverwalk
    ‪6 min walk‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Rooms & beds

Bedroom 1

1 King Bed

Bedroom 2

1 Queen Bed

Bedroom 3

1 Double Bed

Living Room 1

1 Queen Sofa Bed

Spaces

Kitchen
Number of living rooms
Price is avg per night

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About the area

Chicago

Located in Downtown Chicago, a neighbourhood in Chicago, The Chicago Hotel Collection - Millennium Park is near a metro station and near the beach. Willis Tower and Merchandise Mart are notable landmarks, and travellers looking to shop may want to visit Michigan Avenue and State Street. Field Museum of Natural History and Chicago Museum of Science and Industry are not to be missed.

What's nearby

  • Millennium Park - 2 min walk - 0.2 km
  • Michigan Avenue - 2 min walk - 0.2 km
  • Art Institute of Chicago - 5 min walk - 0.4 km
  • Chicago Riverwalk - 6 min walk - 0.6 km
  • Grant Park - 11 min walk - 1.0 km

Getting around

  • Madison-Wabash Station - 2 min walk
  • Millennium Station - 4 min walk
  • Chicago Midway Airport (MDW) - 33 min drive

Restaurants

  • ‪Cindy's - ‬3 min walk
  • ‪The Gage - ‬4 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Intelligentsia Coffee - ‬2 min walk

About this property

The Chicago Hotel Collection - Millennium Park

Art Deco hotel with coffee shop/cafe and restaurant
A restaurant, a coffee shop/cafe and laundry facilities are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include express check-in and express check-out. Housekeeping is not available.
The Chicago Hotel Collection - Millennium Park offers 19 accommodations with coffee/tea makers and a hairdryer. This individually furnished accommodation has separate sitting areas. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower and complimentary toiletries.

This Chicago hotel provides complimentary wireless Internet access. LCD televisions come with satellite channels.

Languages

English

Amenities

Pet-friendly
Free WiFi
Restaurant
Air conditioning
Laundry
Room service

House Rules

Check in after 4:00 PM
Minimum age to rent: 21
Check out before 11:00 AM
default

Pets

Pets allowed
default

Smoking

Smoking is not permitted

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100.00 per stay
  • Service fee: 14 per cent
  • Resort fee: USD 39.95 per accommodation, per night
The resort fee includes:
  • In-room bottled water
  • In-room coffee

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Property registration number 60602

We should mention

Only registered guests are allowed in the guestrooms
In accordance with national/local laws, air conditioning may be restricted to certain hours from 15 September to 15 May

Frequently asked questions

Is The Chicago Hotel Collection - Millennium Park pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 75 per pet, per stay. Service animals are exempt from fees.

How much is parking at The Chicago Hotel Collection - Millennium Park?

This property doesn't offer parking.

What time is check-in at The Chicago Hotel Collection - Millennium Park?

Check-in start time: 4:00 PM; check-in end time: 11:00 PM.

What time is check-out at The Chicago Hotel Collection - Millennium Park?

Checkout is at 11:00 AM.

Where is The Chicago Hotel Collection - Millennium Park located?

Located in Downtown Chicago, this hotel is steps away from Chicago Cultural Center, Michigan Avenue and State Street. Millennium Park and Chicago Theatre are also within 5 minutes. Madison-Wabash Station is only a 2-minute walk and Randolph-Wabash Station is 2 minutes.

The Chicago Hotel Collection - Millennium Park Reviews

Reviews

5.2
Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
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Rating 10 - Excellent. 18 out of 112 reviews
Rating 8 - Good. 18 out of 112 reviews
Rating 6 - Okay. 22 out of 112 reviews
Rating 4 - Poor. 9 out of 112 reviews
Rating 2 - Terrible. 45 out of 112 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

5.0/10

Amenities

6.2/10

Property conditions & facilities

4.8/10

Communication

Reviews

10/10 Excellent

Ashley

Liked: Cleanliness, amenities, property conditions & facilities
The studio was so cute! Grocery store was a street behind not far all! It was nice and quiet stay. The view we had was so beautiful.
Stayed 1 night in Aug 2022

10/10 Excellent

Tiffany

Liked: Cleanliness, room comfort, communication

Thank you for a great stay!

My friends and I came to celebrate my best friend’s bachelorette weekend. I want to thank the staff and especially cleaning staff that were professional and friendly. We encountered zero problems and really enjoyed the location.
Stayed 2 nights in Jul 2022

10/10 Excellent

Ivan

Liked: Cleanliness, property conditions & facilities, communication
Nice
Stayed 3 nights in Jul 2022

8/10 Good

Kimberlee

Liked: Cleanliness, room comfort, communication

Great location

I was nervous based on past reviews but I found our room clean and well appointed except there were no pots, pans , glassware. You could hear noise from outside, but you are in a major city.
Stayed 3 nights in Oct 2022

10/10 Excellent

Nathaniel

Liked: Cleanliness, room comfort
The property was good location, but the scaffolding aroudn the building was little inconvenient. Overall, wonderful stay but got stuck in elevator first night.
Stayed 2 nights in Dec 2022

6/10 Okay

Fabio

Liked: Cleanliness, amenities
Disliked: Communication
Check-in process was very impersonal and confusing.
Stayed 1 night in Oct 2022

2/10 Terrible

Ashley

Disliked: Cleanliness, amenities, property conditions & facilities, communication
WORST HOTEL ON THE PLANET! DO NOT STAY HERE!!!!!!!!! IT'S SO SKETCHY AND SUCH A JOKE AND THERE IS NO ONE THERE EVEN TO CHECK YOU IN!
Stayed 2 nights in Jun 2022

6/10 Okay

Jeff

Liked: Cleanliness, communication
Disliked: Amenities
Room was a little small for the money. Room has full kitchen but no cups, dishes, utensils at all.
Stayed 1 night in Nov 2022

2/10 Terrible

Patty

Disliked: Cleanliness, room comfort, communication

Make sure it’s open.

I texted for the em early check in. They texted back that the hotel was closed!!! Thank goodness hotels.com helped me rebook. This was the day before my stay and if I had not texted, I would have not been notified.
Stayed 1 night in Jun 2023

4/10 Poor

Jesus

Disliked: Cleanliness, room comfort
Room wasn't clean beds stinks
Stayed 1 night in Jul 2022

2/10 Terrible

Christine

Disliked: Communication

Stranded in Chicago

I received emails, confirmations to a hotel that had closed 3 months prior! No one answered the phone, unable to leave vm. Horrible! Don’t ever book there. They left us stranded in Chicago.
Stayed 1 night in Jun 2023

2/10 Terrible

Tiffany

Disliked: Amenities, property conditions & facilities, communication
False advertising, no front desk service and hard to get contact over the phone
Stayed 1 night in Jul 2022

6/10 Okay

Edwin

Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were filthy, floors were sticky clearly not cleaned routinely. The sheets on the bed were very dusty and dirty did not feel comfortable staying on these beds. The living room area is not as pictured it was hideous. Definitely do not recommend this stay
Stayed 1 night in Feb 2023

2/10 Terrible

Mark

Disliked: Cleanliness, room comfort, communication
Worst place ive stayed at, i had a guest i had to make leave , after he left he did something to building and i was charged and also building security came in my room and took my stuff out of room .
Stayed 1 night in Jul 2022

8/10 Good

Rick Kem

Liked: Cleanliness, amenities, property conditions & facilities, communication
The checkin/checkout system was simple. I had a little bit of trouble getting a key card at first, but that was eventually resolved. The room has a TV but it doesn't work. The blinds were missing panels. The shower water pressure was inconsistent, and very difficult to control hot and cold.
Stayed 2 nights in Oct 2021

2/10 Terrible

Claire

Liked: Cleanliness
Disliked: Room comfort, communication

Door - deadbolt or latch - did not lock for 2 days

Door - deadbolt or latch - did not lock for 2 days!
Stayed 7 nights in Jul 2022

2/10 Terrible

Kiley

Disliked: Amenities, property conditions & facilities, communication
Absolutely worst hotel experience I’ve had. Room did not have AC. Made multiple attempts to get ahold of someone at the property in order to get it fixed but still noone ever came. It was summer in chicago and the temperature in the room for 2 days read 78 degrees
Stayed 2 nights in Sep 2022

6/10 Okay

Lina

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
The location of the property is perfect, I did not like that it was almost 6pm and it said that the room was not ready and that I should contact customer service by phone or message. I spent several minutes trying to communicate and there were other people waiting to communicate as well. After several attempts we were able to communicate. Too bad I saw many people waiting at the reception trying to communicate. They should clarify that there is no reception at the hotel and everything is done by phone.
Stayed 1 night in Jul 2022

8/10 Good

Jimmy

Liked: Cleanliness, communication

Mixed review~

Check in had a hiccup. Tried to check in and the kiosk was out of room keys. Then tried to use a different kiosk and the kiosk informed us that our room was not ready. Then we had to call the support line and took them about 10 minutes to figure it out. The location is great and it was easy to walk to all of the attractions we wanted. The room was clean but our biggest problem is that the sofa bed was broken, which is consistent with many other reviews. I just thought it would be fixed by now. So it's really a mixed review here. I wish the check in process was smoother and the bed was fixed, but at the same time the location was great.
Stayed 2 nights in Oct 2022

2/10 Terrible

Grace

Disliked: Amenities, communication
Only good thing is the location. Don't book with this place such a hassle to deal with this company. You have to pay an additional amenity fee. This is not optional. It was also not stated before we checked in. And then when you want to use the amenity of checking in early, there is no staff around to help you do so. I emailed the company many times but no one ever responded. I was able to secure a late check out thanks to texting the number that was displayed by the digital check in stand. Check in requires the use of an app. So you have to download an app. You also need wifi to check in so if you are international and don't have a phone plan, good luck. There is no reception desk or staff. No place to leave baggage if you arrive early or want to leave late. The person across the hall had a loud party going on till late and kept us awake. Pay the extra money to stay at a real hotel... it ended up being the same cost as others around due to the amenity fee.
Stayed 2 nights in Jul 2022

8/10 Good

Tanya

Liked: Cleanliness, property conditions & facilities, communication
I was nervous to book this property after reading the reviews, envisioning being stranded in the lobby with some weird check-in process and no room. As it turns out, check in could not have been easier. I simply entered my 4-digit confirmation code, sent to me by the hotel, and our keys were quickly printed. I did complete the online check-in ahead of time, which also sped things up. The room itself was spacious and clean. We had two bedrooms, two bathrooms, and the pullout couch in the living room, which was perfect for our group. Two downfalls - there was minimal bedding provided for the pullout couch (just a comforter) and I had made the reservation for 6 so clearly we needed the bedding. Luckily we had two sleeping bags in the car. There were also only 4 bath towels provided. The other thing to be aware of is that this is in a very noisy location with apparently zero sound-proofing in this old building. Loud trains and sirens were a constant all night long. But the bed was comfortable, the location to easily walk to Millenium Park and restaurants/shops was absolutely perfect. We were very close to the Green line to take the train to a White Sox game, and found a public parking ramp close by. Despite the couple of drawbacks, the location and space made it a place I would stay again. Just bring earplugs ;)
Stayed 1 night in Sep 2022

10/10 Excellent

VHugoC

Liked: Cleanliness, staff & service, property conditions & facilities
Good

2/10 Terrible

Cory

Stayed 1 night in Jun 2023

2/10 Terrible

Stephanie

Stayed 3 nights in May 2023

4/10 Poor

Jose L

Disliked: Amenities, property conditions & facilities
El lugar estaba frio. Los baños limpios, pero tenian concreto de cuando los renovaton. Los inodoros no servian bien. El agua se salia porque la cadena de la palanca estaba muy larga. El internet pesimo. Y las televisiones sin internet de adorno.
Stayed 1 night in Jan 2023