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Balcones de Alheli Hotel

Hotel with free breakfast, steps from Clock Tower

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Photo gallery for Balcones de Alheli Hotel

Front of property
Outdoor pool
Front of property - evening/night
Room
Breakfast area

Reviews

7.8 out of 10
Good

Popular amenities

  • Gym
  • Pool
  • Pet-friendly
  • Breakfast included
  • Laundry
  • Housekeeping

Explore the area

Map
Calle del Porvenir, con calle Vicente Garcia #6-17, Cartagena, Bolivar, 130001
  • Clock Tower
    ‪3 min walk‬
  • Walls of Cartagena
    ‪3 min walk‬
  • Cartagena de Indias Convention Center
    ‪5 min walk‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪7 min drive‬

Rooms & beds

Bedroom

2 Double Beds

Spaces

Balcony
Number of living rooms

View all photos for Family Room

Room

Family Room

  • 377 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Room

Standard Room, 2 Double Beds

  • 215 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room

Room

Standard Double Room

  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 King Bed

Room

Double Room, 1 King Bed

  • 237 sq ft
  • Sleeps 2
  • 1 King Bed

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About the area

Cartagena

Located in Cartagena, Balcones de Alheli Hotel is in the historical district. Clock Tower is a notable landmark, and the area's natural beauty can be seen at Bocagrande Beach and Blanca Beach. Looking to enjoy an event or a game while in town? See what's happening at Jaime Moron Stadium or Nuevo Bosque Softball Stadium.

What's nearby

  • Clock Tower - 3 min walk - 0.3 km
  • Bolivar Square - 3 min walk - 0.3 km
  • Walls of Cartagena - 3 min walk - 0.3 km
  • Cartagena de Indias Convention Center - 5 min walk - 0.4 km
  • Bocagrande Beach - 20 min walk - 1.7 km

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 18 min drive

Restaurants

  • ‪Restaurante Candé - ‬1 min walk
  • ‪San Valentín Restaurante - Bar - ‬1 min walk
  • ‪Amaretto - ‬1 min walk
  • ‪La Esquina del pan de Bono - ‬2 min walk
  • ‪XO Rooftop - ‬1 min walk

About this property

Balcones de Alheli Hotel

Hotel with free breakfast, steps from Clock Tower
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness centre. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a rooftop terrace and a coffee shop/cafe are on-site.
Balcones de Alheli Hotel offers 9 air-conditioned accommodations with minibars and a safe. 42-inch LED televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Languages

English, Portuguese, Spanish

Amenities

Pool
Breakfast included
Pet-friendly
Parking included
Free WiFi
Restaurant

House Rules

Check in after 3:00 PM
Minimum age to rent: 18
Check out before 1 PM
default

Pets

Pets allowed
default

Smoking

Smoking is not permitted

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 50000 per vehicle (return)
  • Pet fee: COP 50000 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

This property does not have any lifts
If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Frequently asked questions

Does Balcones de Alheli Hotel have a pool?

Yes, this property has an outdoor pool.

Is Balcones de Alheli Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of COP 50000 per pet, per night.

How much is parking at Balcones de Alheli Hotel?

Self-parking is free at this property.

What time is check-in at Balcones de Alheli Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Balcones de Alheli Hotel?

Checkout is at 1 PM.

Does Balcones de Alheli Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of COP 50000 per vehicle applies.

Where is Balcones de Alheli Hotel located?

Located in Cartagena Walled City, this hotel is steps away from University of Cartagena and Clock Tower. Cartagena de Indias Convention Center and Bocagrande Beach are also within 1 mile (2 km).

Balcones de Alheli Hotel Reviews

Reviews

7.8

Good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 32 out of 100 reviews
Rating 8 - Good. 41 out of 100 reviews
Rating 6 - Okay. 11 out of 100 reviews
Rating 4 - Poor. 11 out of 100 reviews
Rating 2 - Terrible. 5 out of 100 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

SteveUrq, Orlando, Florida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel in the heart of the Old City is unbeatable. The staff are attentive and very friendly, and all in all we really enjoyed our stay.
Stayed 7 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Juan Jose

Liked: Cleanliness, staff & service, room comfort

Muy bien el hotelero no se puede descansar denoche

El hotel está muy bien situado, en pleno centro, a un paso de todo. El desayuno está bastante bien, fruta, zumos ,etc. Lo mejor, el personal, muy amable y atento a muestras necesidades. Sin embargo, tiene un gran problema, y es que está al lado de una discoteca, y de 12 de la noche a 3 de la mañana el ruido es terrible. No pudimos dormir las dos primeras noches y , aunque nos cambiaron a un piso más alto, se seguía escuchando, y es todos los días. No es culpa del hotel, pero no volvería a alojarme por rl ruido que impide descansar.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Er was wat lawaai in de nacht, vanwege de locatie. Verder was het personeel aan de receptie niet altijd even vriendelijk. De kamer zelf was heel goed
Stayed 7 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall but hard to sleep with all the noise from the street below. Band noises till 330am
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great . Balcony view was beautiful. Breakfast was good. Can’t complaint. Affordable place to Stay .
Stayed 1 night in Feb 2020

8/10 Good

Aleksandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Świetna lokalizacja, przytulne pokoje i miła obsługa. Śniadanie dobre, natomiast bardzo słaba organizacja podczas śniadania. O wszystko trzeba się upominać, bo nie jest wystawione : cukier, sól, masło, nawet małe łyżeczki i filiżanki. Śniadanie jest do godziny 10:00. Przed 9:00 były końcówki owoców i soków, których juz Panie nie dokładały.
Stayed 2 nights in Feb 2020

10/10 Excellent

Osiris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Clean, Modern, Tall Ceilings, & Confortable

I loved my stay at this hotel, is conveniently placed in the tourist part of Cartagena. the breakfast is good and the rooms are even better. Modern style comfortable beds, Cold and Hot Water, air conditioner plus ceiling fan. Nice size TV and closet space. My room had a great balcony with view of the city. The pool on the rooftop is perfect for sitting and talking. I highly recommend this place to stay. Next door is good cafe and restaurant. Ask for the security safe key at the reception so you can safely store your stuff.
Stayed 1 night in Feb 2020

8/10 Good

Cindi

Liked: Room comfort

Quaint place

Nice little place. Clean, comfortable bed. A/C worked well. Nothing fancy but would stay here again. Good location...block from Clock Tower, so you are a little further from the noise. Check in was easy. They have a hot breakfast on the roof top that was very good!
Stayed 1 night in Jan 2020

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Satisfecha

Excelente ubicación, hermosa vista. Linda habitación. Muy serviciales.
Stayed 1 night in Jan 2020

8/10 Good

Alexandre

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Bom, mas a balada vizinha atrapalha...

A localização é incrível, perto de tudo! Porém, um dos pontos mais negativos é que eles são vizinhos de uma balada que fica até de madrugada (a musica é MUITO ALTA). Tivemos um contratempo também no check-in - chegamos um pouco mais cedo, nos permitiram deixar nossas bagagens lá e fomos almoçar, já que o checkin era só 15h. Chegamos as 15h30 e o atendente nos informou que o quarto ainda não estava pronto... Este mesmo atendente no dia também não nos falou que tinha cafe da manhã no hotel, ou seja, só descobrimos que poderíamos tomar café da manhã lá no nosso último dia. A limpeza dos quartos é algo a se parabenizar, assim como o wi-fi que eles disponibilizam.
Stayed 5 nights in Nov 2019

6/10 Okay

Carolina

Liked: Cleanliness, staff & service
Disliked: Room comfort

Comfortable but noisy

Too noisy, we couldn’t sleep!!
Stayed 2 nights in Nov 2019

6/10 Okay

Tatiana

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Cartagena Walled City Hotel

The hotel is in a good location, inside the Walled City of Cartagena - historical part of the city. This is just about all that is good about this hotel. The hotel itself is old and very tired, not a 3 star. There is a disco nearby and after our first night, we asked to change the room. The hotel is small though and they did not have another room available. The reception staff were nice and the guy at the desk offered another hotel nearby that we can move to (part of the same chain). The hotel was called The Ethnic Thematic Hotel, a newer hotel with themed rooms. The room we were offered was very cute - Carnaval de Baranquilla. So we moved and enjoyed the rest of our stay there. The Thematic hotel was even smaller than Balcones and there was not always a person in reception there and alsk we had to go to Balcones for breakfast as Thematic did not have a restaurant, but that was OK, as the hotels were close to one another. The breakfast was quite basic, but OK. I would have not expected more from it anyway. PS. Hotels.com says Check in at Balcones De Alheli is 2pm, but in fact it is 3pm as we had to go away for an hour when we arrived at 2pm and come back later. This needs to be corrected. I attached photos of the Ethnic Thematic Hotel as Balcones de Alheli did not look nice and nothing like the pictures I saw on Hotels.com, so was not worth taking any pics.
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
For the price the hotel is not in its best shape. Staff its good and professional but hotel conditions are not the best. Rooms need more care. Bathroom is not good. The internet is horrible. Breakfast is ok.
Stayed 1 night in Oct 2019

8/10 Good

RAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

Osiris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great, location, clean rooms and friendly staff

The hotel was very clean, the staff was also very accommodating and helpful. Location is perfect for statying right across the street from the wall city. El hotel stubo muy limpio, las attenciones fueron excelentes y acomodantes.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena ubicación en el cetro histórico

Excelente ubicación. La terraza es hermosa.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019

4/10 Poor

FABIO

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

No prestan atencion al cliente

Solicite en la reserva una habitación apartada del ruido ya que iba en viaje de negocios pero no, me dieron una donde se escuchaba ruido por todo lado, y auque insisti varias veces cambio no me prestaron arención.
Stayed 2 nights in Apr 2019

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel with an amazing rooftop view!
Stayed 2 nights in Dec 2018

4/10 Poor

William J

Disliked: Property conditions & facilities

overpriced, not romantic

At $119 it was overpriced, very convenient location but a small room and smallish bed with no frills. Breakfast fine, but not a good place for a couple and shouldn't cost more than $70
Stayed 1 night in Feb 2019

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cortesia e atençao dos funcionarios, boa localizacçao no centro da cidade com facilidade para todo
Stayed 7 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Spend a few extra bucks and stay somewhere else.

This is basically a glorified hostel. The bathrooms were dirty. Puddle of water around the toilet and main bathroom drain. Walls could use a paint job, no lock on the safe, no iron etc. Shower floors were dirty. Wore my flip flops to shower. The roof top pool was beautiful.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Great location, walking distance to almost everything and easy to flag taxis when needed
Stayed 3 nights in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They oversold the rooms and move me to another hotel
Stayed 2 nights in Dec 2018