Silver Bear #20 Deluxe, Upscale 2 Bed, 2 Bath Condo, Short Walk to Canyon Lodge, Pet Friendly

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so thrilled this guest had such a great stay! Ours is a difficult business and it is easy to focus on the problems, but we really appreciate when our guests take the time to let us know we got it right. We work really hard to deliver on the promise of a great vacation, and we appreciate all kinds of feedback. We hope to serve you again soon!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. Here is the list of items we require owners to stock their property with. Items are typically restocked in the fall each year. If during your stay, you find any of these items to be damaged or missing, give us a call. We will be happy to purchase a replacement and drop off at the unit. It is also very possible that our owners stock additional items and small appliances, however we do not have any records or inventories of those additional items and can’t advise on them. KITCHEN 1. Silverware, glasses and complete setting of dishes equal to the maximum number of people occupying unit, plus an additional four. 2. Wine glasses 3. One large pot (5 qrt size) 4. Three medium saucepans 5. Two frying pans 6. One baking dish 7. Cookie sheet 8. Mixing bowls 9. Two large salad bowls 10. Toaster 11. Electric coffee maker 12. Teapot 13. Utensil set (spoon, fork, spatula, ladle & tongs) 14. Knife set (at least three various sized knives) 15. Can opener 16. Salt and pepper shakers 17. Grater 18. Potato peeler 19. Bottle opener 20. Corkscrew 21. Pot holders (at least 4) 22. Paper towel holder 23. Coasters 24. Colander 25. Measuring spoons and cups 26. Silverware holder 27. Microwave oven 28. Blender Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so thrilled this guest had such a great stay! Ours is a difficult business and it is easy to focus on the problems, but we really appreciate when our guests take the time to let us know we got it right. We work really hard to deliver on the promise of a great vacation, and we appreciate all kinds of feedback. We hope to serve you again soon!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. Unfortunately, this guest never contacted our office to give us an opportunity to correct any of these issues. If you have trouble during your stay, I encourage you to contact your VR manager while you are in the property, as they may well be prepared to handle your concerns. We have 18 full time staff members in our housekeeping, maintenance and guest services departments who we can call upon to resolve problems. If this happens, or if you are concerned about problems with a unit you are considering, please call our offices at Mammoth Five Star Lodging. We have staff available by phone or email, 7 days/week, 9am-6pm (Pacific) to ensure you book exactly the property you want and to address issues that may come up during your stay. We are happy to help if you will just give us the chance. Mammoth Lakes is a small (4 square miles), rural town of just 7000 permanent residents. Our town receives Internet service over one of just two fibre-optic trunks and the available bandwidth to the town as a whole is based on that small population. On busy weekends we can get up to 40,000 visitors and everyone in town must share the same Internet trunk. Mammoth's rural Internet service works just like old style cable Internet- it slows down when all the neighbors use it at once. We are unable to improve Internet speeds as we are not the provider, just a customer for another company's product. We do require property owners to purchase high speed Internet with minimum speeds sufficient for streaming, but when competing with the neighbors, there is nothing we can do. Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so thrilled this guest had such a great stay! Ours is a difficult business and it is easy to focus on the problems, but we really appreciate when our guests take the time to let us know we got it right. We work really hard to deliver on the promise of a great vacation, and we appreciate all kinds of feedback. We hope to serve you again soon!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

While we don't have control over the town's municipal snow removal services (or the hand shoveling managed by the Homeowner's Association in this residential condo complex), we do understand that the heavy snowfall that commonly occurs here in Mammoth can be a shock to visitors. Please remember that during periods of excessive snowfall, the town prioritizes major roads and access to emergency services (such as the hospital, fire and police stations) over residential areas and the smaller roads. This practice can cause delays in clearing snow from driveways and walkways. (Hand shoveling crews need clear roads and parking lots before they can arrive and do their work, for example.) While we are sorry this guest was inconvenienced, we want to emphasize that heavy snowfall is a fact of life at 9000' in the Sierra's in winter, and is why Mammoth Lakes is the winter wonderland it is. We understand that guests may not be familiar with the challenges of living in a snowy environment, but please exercise patience with locals who work throughout these storms to dig the town out and keep things moving. To help our guests better prepare for their stay, we recommend that they be equipped with appropriate clothing and footwear for icy & snowy conditions and be prepared to deal with the impact of all that snow on other aspects of life, such as limited parking, extra time to warm up vehicles and clear snow, installing chains, and dealing with icy/slippery walkways. We appreciate your understanding and hope that you enjoyed your overall experience in our town.

We are so sorry this guest was unhappy! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. Sometimes the guest's expectations and the property they chose aren't a great fit. It seems that's the case here. This is an older, pet friendly property which is located adjacent to the ski lifts at Canyon Lodge. It is very popular with folks who want to bring the whole family and hit the slopes. It is exactly as photographed and described in the ads, and it is priced appropriately in our market for its size, features and condition (including the furniture). If you are looking for a high end property, we offer those as well, they are priced accordingly. This guest stayed during a record snow year and snow shedding off the building broke a window just prior to this guest's arrival. The window needed to be boarded up, which we communicated to the guest. It's unfortunate of course, but part of winter living in the Sierra's. The glass has been ordered and will be installed ASAP. Mammoth Lakes is a small (4 square miles), rural town of just 7000 permanent residents. Our town receives Internet service over one of just two fibre-optic trunks and the available bandwidth to the town as a whole is based on that small population. On busy weekends we can get up to 40,000 visitors and everyone in town must share the same Internet trunk. Mammoth's rural Internet service works just like old style cable Internet- it slows down when all the neighbors use it at once. We are unable to improve Internet speeds as we are not the provider, just a customer for another company's product. We do require property owners to purchase high speed Internet with minimum speeds sufficient for streaming, but when competing with the neighbors, there is nothing we can do. Beds are one of those things that is VERY personal. Some people like beds more firm, some more soft. One guest will LOVE the beds, and the next might hate them. We do not get bed complaints often about any one property, if we did we'd encourage the owner to replace it. If you have any questions about this, or any condo you are considering, please contact our office. We have staff available by phone or email, 7 days/week, 9am-6pm (pacific) to ensure you book exactly the property you want.

When traveling to Mammoth and staying in any vacation rental it is helpful to understand the relationship your vacation rental manager has to the property. The VR manager you book with has a contract with the owner of the individual condo, and is responsible for the studs-in portion of the condo (interior only) while the complex usually has its own maintenance staff (paid for by the Homeowner's Association) who is responsible for the studs-out (or anything exterior to the condo you booked). This means that every condo in Mammoth may be managed by different companies, and regardless of which manager you book through, none of us have any control over the neighbors, parking, or common area facilities or maintenance. When you access amenities (such as hot tubs, pools, parking, or laundry etc.) you do so as guests of the homeowner. Individual vacation rental managers have no control or information about outages, maintenance schedules, etc. When speaking with any on-site staff, please be aware they are not employees, agents, or representatives of Mammoth Five Star Lodging, unless they are in our uniform. There may be a front desk at the complex you booked, but they are a different company and will not service you, and they do not speak for us. Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!