Private home w/resort style salt water pool and A/C

Aloha Sandra, We are sorry we were not able to process a refund for you for the holiday rate/ additional person fee 6 days post stay on January 11, 2019. The booking and charges were posted to your account and accepted by you on April 5, 2018. And you send your April 2018 Credit Card statement to me on January 11, 2019 (6 days post stay) asking for a non holiday rate after you checked out on January 5, 2019. We do charge more over the holiday as you saw and were charged 10 months prior to your stay. We were happy to talk to you about the booking and charges any of the 10 months prior to your stay. We really tried to meet your every request during your stay.The housekeepers worked very hard to make sure we're able to get you into the property at 1pm since you expressed you were traveling with an elderly person who was quite tired and needed to rest. We also got extra bikes delivered to you when the island rentals were sold out. I am sorry you did not see the griddle in the pantry. We appreciate the feedback on the coffee grinder and are happy to look into getting one. We felt the kitchen was well stocked with a crockpot, juicer, serving platters, utensils, grilling utensils, coffee maker, blenders, pots, and pans, measuring utensils etc. But we are lacking a coffee grinder. We do list the sleeping arrangement on the listing. I'm surprised people had to sleep on the floor. There is a queen bed in each of the lower three bedrooms. There are two pull out sofas in the living room, there is a King bed upstairs with another sofa and lounger, a rollaway twin bed and a playpen. Many resorts advertise there lounger as a sleeper. There are enough beds to accommodate up to 14 adults plus a playpen. We are glad you enjoyed your stay.

We are glad you had an excellent stay. Every correspondence from you indicated everything was great and perfect up until the claim on the shattered stove. I did not take it lightly to have to make a claim. In the 7 years of owning vacation rentals, this was our first claim we have had to make. Unfortunately, it was a safety issue for future guests on a major appliance. This was the first we heard of the dishwasher not working well. The following guest mentioned it to us and we had it fixed immediately. In regards to your response saying you asked for your deposit 10 days after your stay, our email and correspondence show you emailed 2 days after departing asking when you deposit would be returned. At that time I had asked you about the Stove and Comforter. I sent pictures and tried calling. You mentioned it worked fine but it was a safety issue for future guests. The stove is cleaned everytime between guests and the cleaners and ourselves verified it was shattered during your stay. You asked me to check the closets in various rooms to find the comforter that you said you had seen while staying at the home. I searched under every bed and in every closet. You said you had folded it and put it away in a closet in a different bedroom. There were 11 people in your party and unfortunately we tried very hard to work with you to find it. We leave 8 beach towels for our guests' convenience as well other useful beach gear. We did find the missing remote in the kitchen for the bedroom fan and we are glad we were able to get another fan to the house for you. We strive for 5 stars and are sorry you felt the need to give 2 stars. We are glad you enjoyed your stay and vacation. Mahalo, Brandi