2/10 Terrible
Korey
3 Jan 2024
Liked: Cleanliness
Disliked: Communication
The place is fine IF you don’t have loud people staying below you and you don’t have to contact management. Communication is the worst I’ve ever experienced staying at a property.
When I arrived the cleaning guy had set off the alarm. We both desperately tried to shut it off. I called management. No answer. I texted them. They gave me wrong information on what to do. When I pleaded with them to call me so I could help THEIR cleaning man I got nothing. Finally a neighbor who knew about this particular alarm came over and helped us. This caused me to enter the flat 40 minutes late.
First night was fine after that. Second night was New Years, so I knew people would be celebrating late. However the people below kept their party going loudly until 10 in the morning. When I asked management to help around 9 am they did very little - despite their no party policy. I didn’t sleep at all.
Music continued from the same flat throughout the day due to thin walls. I couldn’t rest so I gave up and left. I had to find another hotel. I asked management to at least reimburse me for the last night. They said they would call me back in 5 minutes. I got no call, and they wouldn’t respond to my calls, texts, or emails.
Things are so bad I’m contacting Vrbo about this property. Good luck if you use them.
Korey
Stayed 3 nights in Dec 2023