The location was fantastic, the apartment was very clean, and the check-in and check-out instructions were very clear and easy to follow.The main issue and the reason for a 3 star review was the lack of air conditioning in the bedroom. Although the host said the apartment had AC, it was only in the main living area. The bedroom became very hot, and when we requested an extra fan, our request was declined because they insisted the existing AC was sufficient. As a result, we ended up sleeping in the living room, which was quite inconvenient.After going back and forth they provided a fan the next day! They kept on insisting that the AC in the main room will be enough to cool the bedroom which was not true. It was 90F in interlaken and we could barely manage. We paid extra to get AC and did not know that AC was just in the living room. The shampoo, conditioner, and other toiletries provided were very basic, but we didn’t really care about it. With cooling in the bedroom and more understanding customer service, this would have been an excellent stay.We were about to buy the fan on our own but the store close by were sold out.