The property itself was good w/a large variety of small amenities we found nice, but the A/C found it impossible to reach the temperature they had set it at prior to our arrival. Most days it didn't get back to that temperature until after sunset, and sometimes not until after we had gone to bed, which made it extremely warm for us and difficult to try to get to sleep.We noticed this the 1st evening after arrival and reached out to have it checked, but didn't receive a reply back for multiple hours. At that point that evening, the outside temp had dropped considerably and the A/C had been working on bringing the temp down that entire time. When we did hear back, they only noted they could see remotely it had dropped 2 over those hours. This was enough for them to apparently believe everything was fine.On the 1st full day, the A/C again couldn't keep up and support was requested. When we heard back, thermostat pics were requested. Unclear why as they could see the temp remotely, but these were provided. We received a reply that someone would be by the next day. No one came by that next day or the next after that. On the 4th day of our stay an HVAC tech finally came by.In addition to intakes being double-filtered, he said that the system did not appear to be in a condition needed to keep up anymore, noting its age and that it appeared to be dying.If you don't mind, a warm night's sleep during the summer, this place is for you. Just don't expect great or timely support.