4/10 Poor
Jeff B.
4 Apr 2024
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
Overpriced-Poor Service
We booked this house, willing to pay more for the amenities it advertised. It turned out it was not worth it.
The fire pit/deck area had a large bee infestation. I reported it to the owner. She said she’d send out her landscaper. They never responded. We attempted to clear it out, no luck. Unfortunately didn’t allow us to use the deck or enjoy the Fire-pit.
The Hot tub was dirty, and barely functional. I again, reported to the owner, and reminded her about the bees. Only to give me an ultimatum to check out early or give me a $100 refund. She seemed to not have any concern, and ultimately accused me of trying to get a free stay. For the bees, she said they are a part of nature, she wouldn’t be doing anything about it.
While the house and location are excellent. The customer service fell short. She was responsive, but with attitude, and ended up not addressing anything.
Broken Hot Tub
Broken Foosball table(not reported to owner)
Not useable sundeck(bees)
Not useable Fire pit(bees)
FYI the house has a fireplace, but don’t bring wood. You can only use duraflame logs. Not allowed to burn wood.
Our stay in the area was great, the house was very nice, but the owner’s lack of concern and perceived attitude drives my rating. She did end up refunding $100 for the hot tub, but given her poor service and the overall cost it was insulting.
Jeff B.
Stayed 3 nights in Apr 2024
