Virgin Grand Three Bedroom Private Pool Villa at the Westin St. John

Thank you for your feedback! We’re so glad you enjoyed the space and convenience of the accommodations along with the resort amenities. It’s great to hear you had a wonderful, problem-free stay! We appreciate you trusting our team with your travel planning and hope you will consider us again!

Thank you for taking a moment to share about your experience! We look forward to helping you travel again soon!

Thank you sincerely for taking the time to share your experience with us. We're delighted to hear that you had an amazing stay. We appreciate you trusting our team with your travel planning needs and hope you will consider us again!

Thank you, Lane! Thrilled you and your family had a great vacation. The Westin is a terrific resort with so much to do! We appreciate you trusting us with your vacation plans and hope you will work with us in the future!

Thank you, Eileen! We are so happy you had a great time and enjoyed your stay. We appreciate you trusting our team with your travel planning needs and hope you will consider us again!

Thanks for your review, Jeremy! Glad that your vacation was excellent, overall, and you found the location to be convenient as well. We appreciate you trusting us with your travel plans and hope to work with you again!

Katie, thank you for sharing your thoughts about your vacation to Westin St. John! We're pleased to hear that you had a great time, loved the property and staff! We agree that the resort is beautiful and that we find the staff to be friendly and helpful. I am distressed to learn that your expectations with regard to your villa were not met. When you reserved the three bedroom villa, it was noted that it would be in either the Sunset Bay, Coral Vista or Bay Vista section and would be assigned at check in. When you inquired about the three bedroom villa initially, you were made aware that the specific villa pictured was not available but we were able to offer a three bedroom villa with an unconfirmed location. When we corresponded initially, it was specifically about the three bedroom villa with a swimming pool. In subsequent dialogue, we referenced three bedroom villas with varying floorplans and locations and no mention of or discussion about a pool was made. We regret that the variable nature of the floor plans/amenities for unassigned three bedroom villas was not made clear to you. Concierge Realty does reach out to guests after their stay with an email and also to requests a review through Vrbo. It is valuable to hear opinions of our guests as we are always trying to do better. While we are pleased to hear that you enjoyed your stay, we regret that your expectations were not met on every level.

Thanks, Anthony! We're happy you had a great vacation and enjoyed your villa. It sounds like you had a fantastic trip. We appreciate you trusting us with your travel planning needs and hope you will consider us again!

Thank you for your review, Richard! We're happy you had a great vacation and enjoyed your stay at the Westin. It sounds like you had exactly what you needed for a fun time, though the accordion wall does sound unusual. We do hope that did not put too much of a damper on your trip! We're glad it was still 5 stars overall. Our team appreciates you trusting us with your vacation planning needs, and hope you will consider us again!

Thank you, Robin! It sounds like you had an incredible stay and enjoyed your vacation. What a wonderful bonus to have your own pool, too! Happy to hear you had a great time. We appreciate you trusting our team with your vacation planning needs and hope you will work with us again!