The unit is worn and tired, if I am being generous, It needs an overall update and refresher. To add to that, the bed was broken in the first bedroom, but we didn't notice until time to go to sleep the first night, so that call was made the next day. They wanted to send maintenance out at 9am the first morning to assess it, but I asked for notice since that couple basically slept on the floor and were tired. They assured that they would, but they were knocking on the door at the same time we got notification -- so that couple got drug out bed with no notice. The broken box springs really weren't fixable, but they didn't want to go get us a replacement that day, so they had to just sleep the best they could and stay away from the edges and middle -- hard for 2 adults in queen bed. While they were there, maintenance had to fix the TVs in both bedrooms as well. There was a missing remote or two in one bedroom and the other had a remote but there was no back to it, so batteries were out of the question. Basically, no TVs the first night and morning either. Also, there was a smell of sewage on the balcony during the entire trip, which deterred us from spending time out there, plus one of the adirondack chairs was cracked and that was a little scary. This is all on file with management and maintenance, and we have pictures as well.