Serene Luxury Wellness Retreat on Loch Ness

Thank you for taking the time to write a review. We are delighted you had a wonderful holiday and enjoyed all our onsite facilities. We hope you will visit again for a 3rd time and take advantage of our repeat guest discount with Highland Club Direct. Kind regards Joanne Nicholson

Thank you for taking the time to write a review, we are delighted you had a wonderful holiday. In particular it is most helpful to point out the close proximity of the Abbey to the many amenities in the village including restaurants and shops. Kind regards Joanne Nicholson Highland Club Direct

Dear Gilles, Thank you for taking the time to write this lovely review. We are delighted you enjoyed your holiday in Talisker apartment. All our properties are privately owned, all owners are extremely pro active and maintain their properties to a high standard. In addition all the Highland Club Direct properties undergo regular inspection visits by both Visit Scotland and Highland Club Direct. We hope you will visit again soon a take advantage of our repeat guest Highland Club Direct discount. Kind regards Joanne Nicholson

This review does not reflect the reality of our property. In more than 20 years of hosting, no guest has ever fallen on the stairs in any of the properties at The Highland club to our knowledge, or raised safety concerns they are well maintained and not “extremely slick?.” Our photos are an accurate representation of the apartment, which is a bright, historic building with well-lit corridors. Had you mentioned the window during your stay, our on-site team would have resolved it immediately and will of course look into this now we are aware. We are confident that this feedback is not representative of the experience we provide, as many other reviews confirm.

Thank you for taking the time to write a review. Your remarks are both frank and concise. It is always good to hear varied responses to the although this is a first comment in over 10 years from someone who cannot see beauty in this location on the shores of Loch Ness. If we all had the same opinion and preferences the world would be a dull place! I imagine anyone wishing to walk around this area will refer to an OS map and see how beautiful and varied the walks are, both from the village and the surrounding area!

Thank you for taking the time to write a review. We are delighted you had a wonderful holiday. Thank you for pointing out the convenient location of The Highland Club to local pubs, shops and tourist attractions. We hope you will take advantage of our repeat guest discount and visit us again soon. Kind regards Joanne Nicholson. Highland Club Direct

Thank you for taking the time to write a review, we are delighted you enjoyed the apartment and welcome some of the comments made. We are a learning organisation and act immediately on anything that will improve customer experience. We are sorry that you had a short interruption of heating, having spoken to the property manager the boiler pressure has become a little low and this was resolved quickly. The washing/drying machine error was due to the door of the washing machine being forced open before the the drying cycle had completed as is common with most modern quality machines. Fortunately the washing machine has not been damaged and the machine was reset quickly. We have requested urgent inspection of the showers, although I am not sure to which you refer as we have only internal showers; perhaps you are referring to the communal shower in the swimming pool area? Although we have not had previous complaints regarding the high quality mattresses which are currently in situ, the owners regularly replace them as they understand it is essential that guests are comfortable during their stay. Kind regards Joanne Nicholson Customer Services

Thank you for taking the time to show other customers you had a positive holiday experience on holiday in a Highland Club Direct property. We offer a selection of premium properties on the shores of Loch Ness. We hope you will visit again and take advantage of our repeat guest discount. Kind regards Joanne Nicholson - Highland Club Direct

Thank you for taking the time to write a review. We are delighted you had a wonderful holiday. As a repeat guest we hope you will take advantage of our repeat guest discount. Kind regards Joanne Nicholson Highland Club Direct

Thank you for taking the time to write a review, we are delighted you had a wonderful stay in Talisker apartment. Talisker is one of the largest properties at The Highland Club with wonderful interiors, it is one of the premium properties. We hope you will take advantage of our repeat guest discount and visit us again soon. Kind regards Joanne Nicholson Highland Club Direct

Thank you for taking the time to write a review. We are delighted you had a wonderful holiday and wanted to stay longer. We have achieved the aim for your holiday, thank you for letting us know. Highland Club Direct is learning business and constantly questions how we can improve customer experience. We are blessed with a portfolio of premium properties at The Highland Club located in a stunning location on the shores of Loch Ness. Kind regards Joanne Nicholson - Highland Club Direct

Thank you for taking the time to write a review on Talisker apartment. We are pleased the experience felt like a home from home as I know the owners have gone the extra mile to make their property as comfortable as possible. Thank you for pointing out the abundance of day trips that are within easy reach of The Highland Club. We hope you will take advantage of our repeat guest discount and visit again soon. Kind regards Joanne Nicholson Highland Club Direct