Very disappointed with customer service in Burbank location. Upon my arrival, I’d tried contacting Marilyn (the local Evolve support assigned to this property) at the phone number listed for rental contact information. None of the AC windows were working and the inside temperature was above 90 degrees. Unable to do so, I called Evolve Team directly at 877.818.1014. They let me know the property owner would be in contact with me within the next minutes. At 12:15 AM, after my arrival I had not yet heard from the owner nor Evolve Team in regard to the operational components of the rental unit including AC and lights not working. Aside from lack of communication, upon exploring the remaining of the house, we realized the dining room chairs cover tearing up on the seat and bottom, leaving black pieces on the ground in which results in constant cleaning. The bathroom vent was very filthy, in which clearly shows housekeeping is not doing their job. Upon stepping outdoor in the patio area, the table and chairs were covered with bird feces, requiring us to complete the cleaning job that was paid by us upfront to be done. Based on my last experience with Evolve, this is NOT how travelers should experience a vacation home.