Smoky Mountain Splash - Private luxury indoor pool

Thank you Amanda for a 5-star review and rating! We are glad that you and your guests enjoyed the property. We are excited to host and serve you and your guests again!

Angelica, we can truly understand your disappointment, and we hate to hear you ran into any inconveniences during your stay with us. We appreciate you bringing these matters to our attention, and we wish we had been made aware of these issues during your stay so we could have sent someone out to rectify your concerns so your stay wasn't affected. Regardless, we will notify the departments directly involved to ensure these concerns are reviewed as soon as possible. We greatly appreciate your honest feedback, and we would love to host you again in the future for a more enjoyable stay, as this is not the norm for us.

Thank you very much for sharing your experience, Jennifer. We are genuinely sorry to hear about the difficulties you faced during your stay and how your concerns were addressed. The issues you described—leaking plumbing, electrical problems, moldy and dirty furniture, and a general lack of cleanliness—are completely unacceptable. They fall far below the standards we strive to maintain, and we can only imagine how frustrating this must have been for you. It is disappointing to hear that no one was sent to resolve the plumbing issue during your stay, and we regret that your email, which included photos and a detailed list of problems, went unanswered. This is not the level of care we aim to provide, and we understand how disheartening it must have been to check out without feeling heard. While we tried to offer a resolution, we sincerely regret that it did not meet your expectations or adequately address the seriousness of your concerns. Cleanliness, maintenance, and prompt communication are incredibly important to us, and we are genuinely sorry that your experience did not reflect that commitment. We missed the opportunity to support you effectively. Please know that your feedback is being taken very seriously, and we will be discussing it with our team to ensure we address these issues in the future. Thank you again for bringing this to our attention.

Thank you for sharing your experience with us, we're truly sorry to hear about the cleanliness and maintenance issues you encountered during your stay. Your feedback is incredibly valuable to us, and we're committed to addressing each concern you've raised. We apologize for the inconvenience this has caused you. Rest assured, we're taking immediate steps to rectify the situation and ensure a better experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust.

Brenda, we're disappointed to hear of your poor experience, and we sincerely apologize for the troubles you and your party faced. Inadequate cleaning, pest remnants, and nails sticking up on the deck, among other issues, is unacceptable, and no one should have to deal with this on vacation. We truly appreciate you notifying us of your concerns right away. Though we're glad we could have housekeeping come out to rectify the matters with cleanliness, we hate that your visit was affected by these inconveniences. We have repaired the decks since departure, and please know we're working diligently to ensure this does not happen in the future. We have shared your feedback with all departments involved, including upper management. Our guests' experience is very important to us, and we never want anyone to feel as though they're not being heard or uncared for. We, again, are so sorry for your poor experience. While we do mention the need for guests to bring propane in our arrival information, we understand your frustration and apologize for the miscommunication. Rest assured, this is not our standard, and we truly hope for the opportunity to serve you better in the future.

Congratulations on your marriage, Peyton!! We're grateful we could host an incredible getaway for you for such a special occasion! We love to hear you had a fantastic time overall, and we're thankful for your honest feedback. We would love to serve you all again in the future!

Francisco, we're pleased you enjoyed your time in the Smokies, and your cabin's location was perfect for you and your party. However, we're saddened to hear you experienced any inconveniences, and we hate we didn't have the opportunity to address this during your vacation. We appreciate you bringing these matters to our attention, and we have notified the departments directly involved regarding your concerns. We're grateful for your review, and we hope to host you again in the future!

Walter, thank you so much for your honest feedback. We have sent your concerns over to the correct departments for review, and we apologize for the inconvenience this caused. We're glad that you had an overall positive stay with us, and we would love to have the opportunity to host you in another one of our 400+ properties in the future.