Perfect Getaway Home w Pool, Jacuzzi, Cinema Room

Thank you for staying with us and for your understanding regarding the hot tub issue. We're glad our team could resolve it quickly with a partial refund. We'd love to welcome you back again soon!

Thank you so much for the wonderful review, Sharon! We're thrilled that the property worked perfectly for your extended stay and that we could accommodate your needs. It was a pleasure hosting you and we'd love to welcome you back anytime!

We’re sorry the reported concerns affected your stay and ultimately led you to leave early. The mold concern was taken seriously and escalated for inspection and remediation. Our team also attempted to coordinate on-site service, but we understand that you were not comfortable remaining in the home while work was being arranged. The additional concerns you mentioned regarding the pool, cinema room cleanliness, dishwasher, driveway, and hot tub have also been reviewed with the appropriate teams for follow-up. We take maintenance, cleanliness, and safety concerns seriously, and the issues raised have been addressed to help ensure the property is properly prepared for future guests.

We're overjoyed to hear about your fantastic stay Tristan! Your kind words mean the world to us, and we're already counting down the days until we get to host you again.

You were an amazing guest, Alura. It's our top priority to make sure our guests feel comfortable during their stay. It was a pleasure hosting you, and we look forward to hosting you again soon!

We are happy to hear that the house fits your need, Bryan. It was a pleasure hosting you, and we look forward to hosting you again soon!

We had a wonderful experience having you as our guest. You are always welcome to stay with us again at any time!

We are very happy and grateful that you have chosen to stay with us, Ginger! We are so glad you and your family had an amazing time. You are always welcome to book and stay with us again anytime!

Your thoughtful words truly brightened our day Denise! We're ecstatic that you had such a wonderful time at our rental property. We can't wait to welcome you back in the near future.

Thank you for your detailed review! We're glad you enjoyed the space, comfort, and amenities. We appreciate the notes on the hot water, disposal, and kitchen items — our team will address these to ensure an even better stay next time.

Several claims in your review need to be clarified. During your stay, the only issues reported to us were the vent leak and the hot tub. None of the other concerns you later listed—including cockroaches, garage conditions, broken refrigerator, pool chair, chlorine tablets, or alleged pet-related safety concerns—were reported while the reservation was active. Because those issues were never brought to our attention, we had no opportunity to inspect, verify, or address them in real time. It is misleading to suggest that these concerns were ignored when they were not communicated to us during the stay. The vent leak and hot tub concerns that were actually reported were acknowledged and addressed through our maintenance process. We take guest concerns seriously, but accountability must go both ways. Hosts cannot reasonably be expected to resolve issues they were never told about. Raising serious cleanliness, maintenance, or safety allegations only after checkout—without giving us any opportunity to investigate or act—does not fairly represent our responsiveness or the effort we make to address legitimate concerns during a reservation.

Thank you for sharing your feedback. We’re sorry to hear the home did not fully meet your expectations. We appreciate you bringing the hot tub and patio door to our attention upon arrival — our maintenance team was dispatched to service the hot tub and address the issue. We’re glad we could resolve that during your stay. We’ll also review the items mentioned regarding cleanliness and general wear to ensure they’re addressed. Thank you again for your comments, and we wish you the best in your future travels.

Thank you for your feedback. We strive for transparency and fairness and appreciate the same from our guests. We ensure that our listing accurately reflects the rooms and amenities our property offers. We regret not being made aware of any issues during your stay, as we would have addressed them promptly. We wish you all the best in your future travels.

Thank you for staying with us Randy. We apologize for the issues encountered during your stay. Our kitchen is fully equipped to meet your cooking needs, including pots, pans, basic cooking items like oil, salt, and pepper, and dishes and silverware. These items are also listed in our amenities. Towels are available in the closet for your convenience. Lastly, our maintenance team has fixed the outlet n the master bathroom and has since replaced the hairdryer. We appreciate your feedback and will surely use this to improve our services.

You were great guests, Cathy. We had an awesome experience having you as our guest. You are always welcome to stay with us again at any time!

You were a great guest. We would be happy to host you again at any time!

What a wonderful guest! They communicated very well during their stay. We were very happy to host them. They treated our place with respect and left it very clean when they departed.

You were an excellent guest, Oge. It was a pleasure hosting you, and we look forward to hosting you again soon!

Thank you for sharing your rating. Guest satisfaction is extremely important to us, and we’re sorry the stay did not fully meet your expectations. We maintain consistent standards for cleanliness, communication, and property preparation. Without further context, we cannot determine what may have impacted your stay, but we hope to have the opportunity to host you again.

Thank you for taking the time to rate your stay! We appreciate the opportunity to host you and are always committed to making each guest's experience a positive one. We hope to welcome you back for another enjoyable visit!

Hope you had a pleasant stay, Jonathan!