Our stay in October 2023 at this property was, unfortunately, a major disappointment. The initial interactions with Katy were pleasant, but things quickly took a turn for the worse. We were soon passed off to her husband, Jim, who manages the account. This handoff was just the beginning of our frustrations.
The house was in a state of disrepair with many broken items and unusable kitchen pans. The overall condition of the property interfered significantly with our experience, making us feel more like property managers than guests trying to enjoy time with family.
We were promised a refund for the pet fee (despite having no pets) and a one-night refund for the numerous inconveniences. However, these promises came with a condition: we would only receive our refund if we refrained from posting a negative review. Despite escalating the issue with VRBO, we received no satisfactory resolution, and the host remained unhelpful.
The hosts, who are realtors in the market, seemed more interested in justifying the worn condition of the house by emphasizing that the nightly rate was a deal. This justification is unacceptable, as every guest deserves a well-maintained property regardless of the rate.
Overall, this experience was highly disappointing, and we expected better care and responsiveness from hosts who are professionals in the real estate market.