Gulf View, 5 pools, Splash bar at Laketown Wharf

The elevators during July and early August experience some of the highest guest traffic of the entire year. We understand that Laketown Wharf has also experienced some elevator outages, and building maintenance works as diligently as possible to make repairs when issues arise. Unfortunately, with the high volume of visitors and the number of condominiums in the area, during peak season, repairs can sometimes take longer than anyone would like. Please note that the elevators, armbands, and on-site resort staff are managed by the resort and are outside of Emerald Beach Rentals’ control. We’re sorry these issues negatively impacted your experience and appreciate your understanding that, as the property management company, we are limited in our ability to address resort-managed amenities and operations.

The elevators during July and early August experience some of the highest guest traffic of the entire year. We understand that Laketown Wharf has also experienced some elevator outages, and building maintenance works as diligently as possible to make repairs when issues arise. We’re sorry these issues negatively impacted your experience and appreciate your understanding that, as the property management company, we are limited in our ability to address resort-managed amenities and operations. We did have the whole shower completely recaulked after we received your complaint. We apologize that maintenance wasn't done prior to your arrival.

Thank you for the kind review! We loved hosting you and your family! Thank you for being such wonderful guests. We hope to have you and your family again soon.

Sir, we are sorry your stay wasn't top-notch. We communicated with you in real-time and you told us that other than a cabinet not closing and one of the shelves bowing that your property was excellent. You never communicated that there was an issue with bugs or we would have sent pest control immediately. This is why we have real-time messages to be able to solve any guest issues promptly. We are sorry if the condo staff didn't help you in a timely manner, but they do not work for Emerald Beach Rentals. You were also checking in during the busiest time of year which typically produces a line. We are sorry your experience wasn't great. We would have made it right had those issues been communicated to us. We hope you'll come again in the future and we can make your stay right next time!

We are so sorry this was your experience when you stayed with us. We heard your complaint and have taken all of the necessary steps to fix the issues with this particular unit. We also routed your complaint to the HOA so they were aware of the issue with staff on the property. The HOA is also fumigating as well, and the unit is currently undergoing a deep cleaning. This experience is unacceptable, and we are taking the proper steps to make this right for future guests.