My family and I visit Orange Beach frequently, and we have ALWAYS chosen to stay at Phoenix properties. Unfortunately, this was our first experience that was less than desirable, and it was extremely disappointing.When we arrived, the condo had not even been cleaned. Walking into a condo in that condition was unsettling and immediately made my family and me uncomfortable. Not exactly the welcome you expect when arriving for a vacation after being on the road alllll day.What made the situation even more frustrating was how it was handled. I made a conscious effort to remain calm, pleasant, and understanding, despite the inconvenience. However, Jil's attitude made me feel as though I had somehow done something wrong by bringing the issue to her attention. As a paying guest, I should not have been made to feel that way.We were eventually moved to another condo that happened to have an additional bedroom. This was presented almost as though we had been done some special favor. Let me be clear: If we had needed an additional bedroom, we would have booked one. We weren't looking for an upgrade. We simply wanted the clean, comfortable accommodations we had already paid for.Unfortunately, the replacement condo wasn't without issues either. The bathroom had an unpleasant odor, which only added to an already disappointing experience. Also, our door code expired halfway through the trip. Thank God someone was in the condo because it took 3 hours for someone to get back to me.
