Upon arrival we did not receive the official address and entry code until close to 5pm on the day of check in, wasting our entire first day because of “inspections” that could have been done well before arrival. One representative with Gatlinburg Falls Resort (the company who manages the property) told me that when guest check out the cabin is not cleaned until the day of the next guest arriving, even if that is days away. Of the four king bedrooms, only one had usable beds. The other bedrooms and sofa sleeper had box springs that were completely broken down, on the ground, springs missing, and therefore mattresses that had large sways and ZERO support. the house was VERY dirty. Dust covered the walls, our white socks and bottoms of feet were black from the floors, and couches had crumbs and stains everywhere. The jacuzzi tub did not have usable jets so was only a tub of hot water, and after one use, was unusable because there was no means to refill it. The kitchen cabinets drawers and handles were missing, trim had been ripped off from above the refrigerator, bedroom dresser drawers were broken and completely off nonexistent track, and the cabin had only four rocking chairs on the lowest level to enjoy and zero on the main balcony but was supposed to have over ten. The games in the basement were greasy and grimy, and half of them didn’t even work. Our concerns were avoided completely by rude and disrespectful property management. Cabin has a great location but NOT worth it.