We booked this place for our family Christmas and it was terrible. Issues were many, but worst issues were an unclean place and that owner too busy and uncaring to fix.
First issue was that we enquired for an early check-in. This was the response. "The earliest we can offer at the moment is at 3 PM but we will let you know in the morning of the 24th if it's possible to check-in even earlier."
When I hadn't heard back on the 24th, I followed up, and received this, "Our cleaners needs enough time to prepare the house before you arrive. Check-in time is 4pm thank you!"
Annoying, as we had already made plans PM, but c'est la vie. However, when we checked in, we quickly realized that the place was not fully cleaned. There were no towels in the house. After searching, we found towels in the washing machine in the garage - unwashed. All of the trash cans were full and hadn't been emptied.
The guest bathroom light was burnt out. This was more than annoying, as there were no windows in the bathroom. So if you wanted to use the toilet or shower, your options were to leave the door open or be in complete darkness. See photos below. The completely black photo is not a mistake, it's a picture of what it looks like if you want to use the toilet with the door closed. While any of one these things would have been bothersome, the collection of all these issues wasn't just too much.
We decided to call the owner/manager. This is where things went really downhill. When we finally got a hold of the host (Seth) to explain all the issues - no towels, all trash cans full, no light in the bathroom, we were completely dismissed. "You're calling to complain about light bulbs? Bro - you're ruining my Christmas Eve. Perhaps you should just leave." This is when I lost it. Thankfully my wife was able to talk with him. She explained the issues. However, we were left to clean the place, wash the towels, and were stuck with a pitch black bathroom. There was no offer to clean the place, fix anything or make it right on the phone. About an hour later, we got the following message via the VRBO app, "We would like to offer you guys a $50 refund for the inconvenience and any cooking condiments you might want. I am really sorry about the towels." A nice gesture, but like the early check-in, never received.
See photos tinyurl dot com slash vrbo-review. The shredded American flag tells you all you need to know.
Avoid this place at all costs.