This trip was for my husband’s birthday, and unfortunately the stay was very disappointing from start to finish. We never received check-in information and had to call to access the property, which should have been our first clue about the management.The biggest issue was a septic backup into the sinks and toilets during our stay, which significantly disrupted our weekend. There were also live and dead cockroaches throughout the home, including dead bugs in one of the beds. When we attempted to use the jet tub (indoors) cockroaches crawled out from underneath it.The sofa bed advertised as sleeping accommodations for two was completely unusable — broken, misshapen, and actively shedding deteriorating material everywhere. The hot tub was dirty and also missing a jet cover, resulting in bruising/injury to my son.Additional issues included a strong electrical/burning smell inside the home, overgrown grass, insufficient linens and kitchen supplies for the advertised occupancy, and no usable internet despite Wi-Fi being listed as an amenity.We requested a reasonable partial refund due to the sanitation, maintenance, and safety concerns but received no response from the host/property management.