Free Attractions, Great views pool table Private Heated Pool, & Hot Tub

We’re glad you enjoyed the cabin’s cleanliness, updates, entertainment options, and comfortable air conditioning. We understand how important a supportive mattress is, especially for guests managing back pain. The main-level mattress has since been replaced to provide a more comfortable sleeping experience. We appreciate you choosing our cabin for your family vacation and hope the many positive parts of your stay created some wonderful memories.

Thanks for staying with Bear Tracts Vacation Cabins. Come back and see us again soon.

Thanks for staying with us Staci! Y'all are welcome back anytime!

Thanks for staying and for your kind review. Yalll are welcome back anytime.

Thanks for staying with Bear Tracts Vacation Cabins Kristine! So glad you had a great trip. We look forward to having you back in the future!

Thanks so much for the great review and for staying with Bear Tracts Vacation Cabins. The simple things are often times the best things. So glad you had a great time in the rocking chairs and taking in the mountain air!

Thanks for staying with Bear Tracts Vacation Cabins. Come back and see us again soon.

Thanks so much for the great review and for Staying with Bear Tracts Vacaton Cabins! We look forward to having you back again in the future.

Thank you for taking the time to share your feedback. We are glad to hear that the cabin was fun for the kids and that they enjoyed the private pool, hot tub, arcade games, and TVs throughout the home. The cabin was inspected the day prior to your arrival. Unfortunately, items such as a smoke detector battery can begin beeping without advance notice, but our team responded and had it resolved prior to bedtime that evening. The pool and hot tub are serviced prior to each guest arrival. Pool clarity can change during a stay based on use, especially with frequent activity by multiple guests. A properly balanced pool still requires ongoing maintenance as usage changes. We do request guests to notify us if they see any changes in the pool clarity. Regarding the upstairs temperature, your stay took place during a period of extreme heat with consecutive days reaching a heat index over 100 degrees. During those conditions, upper levels of mountain cabins can have a harder time keeping up during the warmest parts of the day. We are glad the concern was limited to the top floor during the daytime and that the cabin otherwise remained usable and enjoyable. The mattress was replaced on 06/20 prior to your stay, and we will further inspect the bed frame and structure to determine whether there is an additional issue beyond the prior mattress concern. We appreciate the detailed feedback and are happy t

We had 4 stays and reviews in July. 3 of them were 5 stars except for this one. One stay was 3 days before this guest and the other was 3 days after this guest. We also just had a guest depart on 08/23 that also left 5 stars. We received a picture of a single (dead) bug to which we responded immediately by sending our pest control company. After the initial visit we sent pest control out a second time to check things over. When 2 members of the traveling family mention the over reaction I think its pretty telling. We wish Donna the best in her future travels.

The 5 star reviews directly before AND after this review along with the title of this review paint the picture of this guest's mindset. This guest was highly upset we could not let her in the cabin early despite multiple communications, including a text message the morning of arrival, not to arrive early. The cabin had not been inspected following housekeeping and we had not yet received notification the pool had been serviced. We still let them in an hour early (prior to inspection) once the pool service had been confirmed. Had she given us the time we needed to complete our inspection we would not have had the issues she discovered. The hardware on the deck was in-between the boards, the coffee pot would have been caught by the inspector, and the property is 4 miles to the old mill in the heart of pigeon forge. Nowhere near an hour. April was the person she spoke with and an owner of the business. Her customer service is clearly spoken for throughout the reviews on all of our properties as she is mentioned by name. We wouldn't have Pamela as a guest again in the future and caution other hosts as well.

Thanks so much for staying with us. We hate we didnt meet all your expectations for a 5 star experience. We hope you can find a place that meets your 5 star requirements in the future.