As I write this review I am having a hard time separating my thoughts on the unit itself and the management company. Anyway, I will just describe my experience.
PROS
Great location - right on the “no driving” beach
Unit was clean
Great views - unit was on the corner
Beds were good enough
Pre-booking process was good as the management company got back to me in a timely manner with my questions.
CONS
Immediately upon arrival problems began. The code we were given to get into the unit did not work. I called and texted the management company 4 times. Finally, after 30-45 minutes they got back to me. We tried several codes until finally one worked after much jiggling of the touchy lock.
The first night it was a bit cold in the unit (not a problem in itself) so I went to the closet to get a blanket. For some odd reason it was soaked wet.
Another disappointment was the laundry arrangements. I knew that there were no machines in the unit which is not a problem. The issue was that the machines, which looked like they were from the 1970s, only took quarters. Who carries quarters these days? Additionally, there was not a change machine there. Unfortunately, it was a Saturday and all the banks were closed for the next two days. So I went to no less than 6 restaurants, grocery stores, gas stations, etc. No one would give me quarters! Who knew there was a quarter shortage in New Smyrna!
My biggest complaint and the main reason I gave it 2 stars was that the pool was not heated. Before I booked the unit I was told several times from the owners/management company that the pool was to be heated during our stay. It was not - even though they assured us it would be. We chose this unit and complex for precisely that reason as we have an eight year old son who wanted to swim. Well, the pool was not heated but rather frigid and unswimmable. To put it simply; if we were told the pool was unheated, we would not have rented and stayed here. Thus, the stars deduction.
If this unit was inexpensive I would give it a much easier pass. But at this price range I expect details to be taken care of. Some other minor things include - expired water filter cartridge in the refrigerator, very small night stand with no lamp for reading in second bedroom, limited supplies such as oils, coffee filters (I know they mentioned that in the description but other high end places are well stocked).
This could be a great place with a couple of minor tweaks.